Human Resources Clerk

Human Resources Clerk

Department: Human Resources Reports to: Human Resources Director

Summary: Performs a variety of administrative duties in support of the Human Resources Department. Work includes frequent public contact. Primary responsibilities include answering a high volume of telephone calls, data entry, filing, scanning, and maintaining employee files while performing related work as required within the human resources environment.

Duties and Responsibilities

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Essential Functions: Essential duties and responsibilities include, but are not limited to, the following:

• Appropriately answer and direct office telephone calls. Answers inquiries from employees or the public and/or routes calls to proper locations.
• Greet, assist and/or direct walk-in traffic in a professional manner.
• Maintains records and produces reports based on appropriate metrics, as assigned, and maintains the City's personnel/medical filing system.
• Develops and maintains knowledge and skillsets in the use of the computerized tools, databases, and communications techniques currently used in human resources within the City.
• Works within City and department policies and procedures to perform duties in a creative and satisfactory manner within the budget allotted for the tasks.
• Assists other Human Resources staff as requested in the performance of their duties.
• Conducts internal and external interactions with others in such a manner as to support the mission of the department and of the City.
• Supports the departmental operations with regular and timely attendance at work and by performing other related duties as assigned.

Minimum Qualifications:

Education, Training and Experience Guidelines: High school diploma or GED required. Six months of clerical work experience preferred. Proficiency with Microsoft Office software products must be demonstrated. Verbal proficiency in Spanish language is desirable.

Knowledge of:

• Principles and processes for providing exemplary customer service.
• Principles of record keeping, file keeping, and confidential records management.
• Business computers, and standard and specialized software applications.

Ability to:

• Read and comprehend instructions, correspondence, and memos.
• Ability to communicate effectively both orally and in writing.
• Choose the right mathematical methods or formulas to solve a problem.
• Apply common sense understanding to carry out detailed and involved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
• Communicate effectively verbally and in writing as appropriate for the needs of the audience; the ability to give full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Apply general rules to specific problems to produce answers that make sense as well as apply to combine pieces of information to form general rules or conclusions (includes finding a relationship amongst seemingly unrelated events).
• Ability to maintain high level of confidentiality.
• Ability to follow directions and follow through on assignments accurately.

Skill in:

• Use of Microsoft Office suite of products, particularly Word, Excel and PowerPoint, with a high degree of accuracy.
• Personal time management in order to accomplish assigned tasks.
• Establishing and maintaining courteous, tactful, and effective working relationships with co-workers, subordinates, supervisors, and general public.

License and certification requirements: None.

Physical demands and working environment: The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.