Director of Agency Operations

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

The New York City Department of Youth and Community Development (DYCD) supports youth and community services through contracts with a broad network of community-based organizations (CBOs) throughout New York City. Our central task is administering available city, state, and federal funds to a wide range of quality programs that positively impact youth and communities.

DYCD seeks a qualified candidate, with a proven record of success, to serve as a Director of Agency Operations. The role supports the Assistant Commissioner of Agency Operations in strengthening the agency’s contracting operations, with the goal of ensuring on-time contract registration and payment to DYCD’s network of CBOs. The Director is responsible for coordinating cross-functional teams involved in the contracting lifecycle, improving workflows and processes, and developing tools to track progress, risks, and performance. The Director will produce clear, executive-level summaries and dashboards to inform leadership decision-making and proactively flag issues or roadblocks. The ideal candidate is a collaborative and creative problem-solver who brings a systems-thinking approach to reimagining how contracting is managed, tracked, and continuously improved in a complex environment.

Responsibilities Include, But Are Not Limited To

• Support the Assistant Commissioner of Agency Operations in managing agency-wide contracting operations, coordinating the end-to-end contracting lifecycle across DYCD, from planning and
  
  

procurement through execution, registration and payments.

• Convene and coordinate cross-functional teams involved in the contracting workflow including program, legal, finance, procurement, and external oversight agencies to ensure alignment, clear
  
  

communication, and timely completion of deliverables.

• Assist in evaluating and improving contracting processes, identifying inefficiencies, risks, and
  
  

bottlenecks, and proposing creative, data-informed solutions to enhance efficiency, transparency, and

accountability.

• Design, implement, and maintain contracting tracking tools, including dashboards and performance
  
  

metrics, to monitor contract status, timelines, milestones, and risks across the agency.

• Prepare executive-level summaries, dashboards, and briefings for the Assistant Commissioner and
  
  

senior leadership that clearly flag progress, emerging issues, and roadblocks, along with recommended mitigation strategies.

• Serve as a strategic and analytical thought partner to the Assistant Commissioner, bringing a creative
  
  

lens to reimagining how contracting data is tracked, analyzed, and leveraged for operational decision-making.

• Support the development of standard operating procedures and best practices for contracting and
  
  

reporting to ensure consistency across teams.

• Advance change management and continuous improvement efforts by facilitating collaboration,
  
  

building consensus on process enhancements, and promoting adoption of new tools and workflows.

• Project Manage high-priority Requests for Proposals as they arise, managing timelines and
  
  

deliverables and coordinating internal teams.

• Work with leadership to ensure that resources are adequately deployed to meet the agency’s
  
  

contracting objectives as determined by the Administration and the Commissioner.

CITY RESEARCH SCIENTIST - 21744

Minimum Qualifications

• For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
  
  

To be appointed to Assignment Level II and above, candidates must have:

• A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
• A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.
  
  

Note

Probationary Period

Appointments to this position are subject to a minimum probationary period of one year.

Preferred Skills

• Managerial: Strong team and project management skills with the ability to execute large-scale initiatives, prioritize competing demands, meet deadlines, and adapt to changing circumstances. - Subject Matter Expertise: Experience managing day-to-day operations of a government office or agency, including finance and budgeting, contracting, and oversight of information technology systems. Familiarity with city information systems, procurement, and fiscal policies and processes. - Data & Analytical Skills: Proficiency in Excel and other data analysis tools, with the ability to analyze, interpret, and present data to support decision-making. - Communication: Excellent interpersonal, written, and verbal communication skills. - Interpersonal: Demonstrated ability to work collaboratively with diverse stakeholders, model professionalism and respect, navigate conflict effectively, and build consensus. - Judgement: Highly motivated self-starter with strong independent judgment and the ability to exercise discretion when engaging with varied stakeholders.
  
  

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $109,565.00 – $142,112.00