Payment Services Representative (00593)

**General Definition of Work**

Performs intermediate clerical work involving customer account servicing and the collection and posting of money received for utility bills, deposits, and fees; does related work as required. Work is performed under the regular supervision of the Payment Services Supervisor.

**Essential Functions/Typical Tasks**

Receiving and recording monies collected for utility bills, deposits, and related fees; assisting customers in person and on the phone with service requests and concerns; entering/analyzing account data; processing payments. (The following tasks are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Serves as cashier; receives and processes payments for utility bills, miscellaneous revenues, deposits, and fees; credits account and enters data into computer; makes change; issues receipts.
• Handles inquiries or concerns from the general public in person and via telephone pertaining to bills and refers customers to appropriate party; prepares adjustment requests for misapplied payments; processes requests for waiving late and delinquent fees; updates customer information.
• Processes payments received in night deposit.
• Processes draft bank payments; posts third party payment processor payments; sets up new bank draft accounts.
• Opens mail, matches checks against stubs, balances, and posts to accounts.
• Answers telephone and handles customer inquiries; greets customers; handles inquiries and directs to Customer Service Representative.
• Markets products and services to customers to improve efficiency.
• Fills in at the central desk to ensure customers are greeted and directed to the appropriate area when entering building.
• Balances cash drawer against receipts and maintains records of money received.
• Verifies bank deposit tickets and prepares daily balancing report for accounting.
• Prepares budget billing quotes and sets up new applications.
• Issues letters of credit for other utility companies.
• Generates service orders for move outs.
• Performs a variety of office assistance duties such as preparing correspondence, maintaining files and records, and maintaining safety practices to thwart theft and other unlawful activity.
• Prepares storage boxes for archival files.
• Researches and contacts customers on returned mailor any other inquiries.
• Maintains on-call status during hurricanes, ice storms and other emergencies as required.
• Performs related tasks as required.
  
  

**Knowledge, Skills and Abilities**

• General knowledge of City collection policies and procedures;
• General knowledge of standard office procedures, practices, and equipment;
• Ability to work in a fast paced environment;
• Ability to understand and follow oral and written directions;
• Ability to collect and count money with speed and accuracy;
• Ability to perform arithmetic computations with speed and accuracy;
• Skill in the use of a variety of office equipment and personal computer;
• Ability to establish and maintain effective working relationships with associates and the general public.
  
  

**Requirements**

**Education and Experience**

• Any combination of education and experience equivalent to graduation from high school;
• Major coursework in business or related field at an accredited community college;
• Associates Degree preferred;
• Experience involving customer service, computer and software applications involving financial activities, and money handling.
  
  

**Special Requirements**

• Possession of an appropriate drivers license valid in the State of North Carolina.
• CRIMINAL BACKGROUND CHECKS ARE REQUIRED ON FINAL INTERNAL AND EXTERNAL CANDIDATE(S) APPLYING FOR THIS POSITION WITH THE CITY OF NEW BERN.
  
  

The City of New B rn is an Equal Opportunity Employer.**