Visitor Information Center Attendant 2026

Job Description

JOB SUMMARY

This position is responsible for staffing the visitor information desk at the Moses Lake Civic Center.

ESSENTIAL FUNCTIONS

Performs the duties of a visitor services attendant as assigned:

• Answers phone calls on the visitor information line.
• Responds to emails from the visitor information email inbox.
• Greets every visitor to the Civic Center and helps them with wayfinding in the building and around town.
• Maintains the cleanliness and orderliness of the Visitor Information Desk and surrounding area, stocks brochure racks.
• Creates a daily count of visitors and a chart of requests for assistance.
• Assists visitors who wish to make reservations or search the internet for tourism activities.
• Answers visitor’s questions.
• Communicates and enforces the rules of the Civic Center.
• Monitors security cameras placed around the building. Conducts periodic checks of restrooms and public areas in the Civic Center.
• Maintains the cleanliness of public spaces in the building, including the children’s play area.
• Assembles and mails Visitor Information packets on request.
• Keeps a current calendar of Civic Center events and meetings.

• Performs additional related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION

• Knowledge of computers, specifically how to assist others using an iPad.
• Skill in identifying and resolving problems.
• Skill in communicating with the public.
• Skill in handling difficult visitor interactions.
• Skill in oral and written communication.
• Bilingual Spanish/English a plus.
• Skill in answering phone calls and using a multi-line system.
• Prior knowledge of tourist opportunities in the area or willingness to learn.
• Outgoing personality and upbeat, positive attitude a must.

SUPERVISORY CONTROLS

The Museum & Art Center Superintendent assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the results.

GUIDELINES

Guidelines include Museum policies and City and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of dealing with the public in person, on the phone, and by email. Position must be able to communicate effectively and help visitors find the information they need.

• The purpose of this position is to provide a positive experience for visitors to Moses Lake, promote tourism, and engender a positive public opinion of Moses Lake.

CONTACTS

• Contacts are typically with co-workers, other city employees, and members of the public.

• Contacts are typically to give or exchange information, resolve problems, and assist persons.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• The work is typically performed while standing or while intermittently sitting, standing, or stooping.

• The employee occasionally lifts objects up to 50 lbs.

• Personal cell phone use is prohibited during work hours.

• The work is typically performed in the avenue of the Civic Center.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of a high school diploma or equivalent.

• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of a high school diploma or GED. Temporary part-time position.

• All applicants must be able to successfully pass a background check process which includes reference checks and criminal history checks, or other.

The statements contained herein reflect general details necessary to describe principal functions of this job, the level of knowledge and skills typically required, and the scope of responsibility; and such statements should not be considered all-inclusive. Individuals may perform other duties as assigned, including work in other functional areas, to cover absences or relief, to equalize peak work periods, or to balance workloads.

Management reserves the sole right to add, modify or exclude any duties at any time with or without notice. Nothing in this job description, nor by completion of any job requirements by the employee, is intended to create a contract of employment.

At its sole discretion, the City of Moses Lake may consider combinations of education, experience, certifications, and training in lieu of specifically required qualifications contained herein.

Company Description

Moses Lake is a diverse, connected and supportive community of innovation and opportunity that values its namesake lake, small town vibe, growing arts and cultural scene, aerospace, manufacturing and agricultural heritage, and an abundance of sunshine and outdoor activities.

Working for the City will afford you the opportunity to support the vision of Moses Lake, grow professionally, and work among diverse and dedicated staff with a goal to provide a service-oriented government that works with all interests in the community to implement our vision.

Our location and climate allow our residents to enjoy a variety of interests surrounding the Moses Lake community. Moses Lake is centrally located between Seattle and Spokane on Highway I-90 between fields of agriculture, freshwater lakes, vineyards and popular recreational destinations.

Moses Lake boosts active community parks and events, athletic venues and tournaments, a campground, and the popular Surf 'n Slide water park. The surrounding Columbia Basin area is filled with wine tours, a wildlife refuge, the Gorge Amphitheater, local fresh markets with direct-from-the-farm produce, and boutiques.

The City of Moses Lake is proud to be an equal opportunity employer. Our objective is to provide equal opportunity in all terms, conditions, and privileges of employment for qualified applicants and employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran.

Benefits

This seasonal position does not receive any city-sponsored benefits but does receive state-mandated sick leave.