Program Manager

Position Description

As part of the City of Minneapolis Performance Management & Innovation Department, the Program Manager will work in partnership with existing City staff and other stakeholders to identify areas where our public services can be improved and develop innovative solutions. The Performance Management & Innovation Department helps the City innovate and transform lives. Working with residents, City departments, elected officials, organizations, community partners, businesses and stakeholders, we push for bold new ideas and create a culture of data-driven, community-centered service delivery in Minneapolis. An in-house consulting team that helps the City of Minneapolis address complex and pressing challenges, our collaborative approach advances innovation and moves the dial on equity and resilience by:

• Carefully exploring the issue and its unique challenges.
• Understanding what has worked before and what others are doing successfully.
• Leveraging techniques that generate new, relevant ideas.
• Providing structured project management to drive outcomes.
• Maintaining a data-driven culture that demonstrate results.
  
  

In this position, you’ll work in an environment where ambiguity is the norm and exploration is essential, because the problems we tackle rarely come with clear answers. We’re looking for people who bring curiosity and momentum, those who thrive in iterative work, uncover solutions through experimentation, and see feedback as a collaborative tool for shaping stronger outcomes.

Work Location – This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.

The City of Minneapolis does not sponsor applicants for work visas.

Job Duties And Responsibilities

• Manage and work collaboratively with project work teams drafting the project scope, scheduling meetings and tasks and facilitating the discussion on the issues, reaching consensus and developing a report or presentation.
• Manage and facilitate projects aimed at increasing efficiencies and identifying innovation opportunities in City services.
• Monitor and analyze program benchmarks using an analytical framework to show the impact and outcome of projects.
• Coordinate assistance to management in researching, planning and developing policies, procedures and service redesigns to ensure continuous improvement and equitable City services.
• Coordinate primary and secondary research efforts, including best practice studies, literature searches and survey work to provide continued optimization of efficiency and effectiveness in operations and programs.
• Chair and participate in projects to enhance City and department service to citizens.
• Communicate progress to all relevant stakeholders, both in written and oral forms
• Sharing strategic framework and best practices for innovation throughout the enterprise.
• Manage and maintain strong relationships with a broad set of stakeholders, including senior government officials and other stakeholders of City services.
• Coordinate with other applicable departments in providing advice to project work teams on proven and innovative methodologies to engage the community.
  
  

Required Qualifications

Minimum Qualifications:

Bachelor's Degree business, economics, public administration, social science, social work or in a closely related field

Minimum Experience

Two years of related experience that includes project and program management preferably in a complex, political environment, supervisory experience, and community outreach with diverse communities

Equivalency

An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

Selection Process

The selection process will consist of one or more of the following steps: a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Union Representation

This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis Public Employees Association (MPEA).

City of Minneapolis CPE Labor Agreement Page: https://www.minneapolismn.gov/government/departments/hr/labor-agreements/professional-employees/

Minneapolis Public Employees Association (MPEA): www.mpea.net

Eligible List Statement

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire 1 month after it has been established.

Interview Selection

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills And Abilities

• Knowledge of organizational and management principles.
• Knowledge of program planning, including evaluation, communication methods, and techniques.
• Preferred knowledge of City policies and programs.
• Knowledge of performance and effectiveness measures.
• Knowledge of financial theory and analysis.
• Knowledge of financial and management systems used in the City.
• Working knowledge of computer operations, applications, and software.
• In-depth understanding of the organization/operations, and work environment.
• Good human relations skills.
• Strong written and verbal presentation skills.
• Ability to thoughtfully communicate with and respectfully engage diverse stakeholders around a shared vision for achieving results.
• Ability to understand policy implications of issues and make appropriate recommendations.
• Ability to create comprehensive plans that identify all tasks, resources, and deliverables required to achieve the desired results.
• Understanding of income, racial, and place-based inequalities and related current dialogue.
• Ability to lead, organize, and manager multiple projects.
  
  

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.