What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE, T position at City of Miami?
An Equal Opportunity Employer
Nature of Work
A MAXIMUM OF 150 APPLICATIONS WILL BE ACCEPTED FOR THIS
RECRUITMENT!
PLEASE APPLY IMMEDIATELY.
This is specialized clerical and/or significantpublic contact work in the establishment, maintenance, and modification of accounts and records in a centralized unit in the Department of Finance.
Work involves performing a variety of clerical duties to include responding to complex customer inquiries, maintaining customer account records, resolving account discrepancies, entering and retrieving data processing information, researching current and historical files from multiple systems and databases and providing information to customers regarding their folio and other property or assessment billing account records, analyzing discrepancies and explaining billing information, calculating payments and applicable penalties and/or refunds. An employee in this position is responsible for difficult transactions including calculating adjusting, drafting and finalizing applicable corrections to documents submitted by field inspectors and aiding with opening, closing and changing accounts; maintaining multiple databases and financial systems including Oracle, ARCV,I Build, ARPS, Citiview, Land Management and Miami Biz; preparing and ensuringthe preparation of billing invoices/ reminder notices for mailing; and drafting and preparing correspondences. Supervision is received from an administrative superior who observes operations, periodically reviews accounts, and mediates conflicts which cannot be resolved at this level.
The duties of this position include, but are not limited to the following: researching current and historical files using multiple systems and databases; receiving and disposing of customer inquiries relating to computation of billings, and calculation of fees, and charges, as applicable; making adjustments to billing amounts, as needed; interacting with customers and answering inquiries regarding billing and fees; providing assistance to other, municipalities and City departments, as needed; preparing correspondence in response to customer inquiries; requesting lien searches for attorneys, title companies, and the public; analyzing research to determine type of lien placed on property and what type of adjustments (if any) is applicable; adjusting accounts in accordance with standard procedures; inputting new account information required to establish Solid Waste accounts, Solid Waste liens, Occupational Licenses, Trash liens or citations, Sewer liens, Highway Improvement fees, Lot Clearing fees, Certificates of Use, Fire Safety fees, Boiler and Elevator fees, Demolition liens, Code Enforcement Ticket Liens, etc.; opening, closing, and changing accounts in accordance with standard procedures; tracing monies deposited to incorrect accounts and making adjustments; performing other related duties as required.
Minimum Requirements
A minimum of 60 college credits and four (4) years experience involving significant public contact in a customer service environment working with customer accounts and billing, preferably with a governmental agency.
OR
Equivalent combination of education and experience beyond a high school diploma or its equivalent and two (2) years of the required experience.
NOTE: Proficiency in speaking, reading and writing in Spanish is preferred.
Documentation Requirements
Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.
THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.
Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.
Applicants must provide a valid email address in order to receive notification of eligibility.
OPEN/NON-COMPETITIVE
An Equal Opportunity Employer
Nature of Work
A MAXIMUM OF 150 APPLICATIONS WILL BE ACCEPTED FOR THIS
RECRUITMENT!
PLEASE APPLY IMMEDIATELY.
This is specialized clerical and/or significantpublic contact work in the establishment, maintenance, and modification of accounts and records in a centralized unit in the Department of Finance.
Work involves performing a variety of clerical duties to include responding to complex customer inquiries, maintaining customer account records, resolving account discrepancies, entering and retrieving data processing information, researching current and historical files from multiple systems and databases and providing information to customers regarding their folio and other property or assessment billing account records, analyzing discrepancies and explaining billing information, calculating payments and applicable penalties and/or refunds. An employee in this position is responsible for difficult transactions including calculating adjusting, drafting and finalizing applicable corrections to documents submitted by field inspectors and aiding with opening, closing and changing accounts; maintaining multiple databases and financial systems including Oracle, ARCV,I Build, ARPS, Citiview, Land Management and Miami Biz; preparing and ensuringthe preparation of billing invoices/ reminder notices for mailing; and drafting and preparing correspondences. Supervision is received from an administrative superior who observes operations, periodically reviews accounts, and mediates conflicts which cannot be resolved at this level.
The duties of this position include, but are not limited to the following: researching current and historical files using multiple systems and databases; receiving and disposing of customer inquiries relating to computation of billings, and calculation of fees, and charges, as applicable; making adjustments to billing amounts, as needed; interacting with customers and answering inquiries regarding billing and fees; providing assistance to other, municipalities and City departments, as needed; preparing correspondence in response to customer inquiries; requesting lien searches for attorneys, title companies, and the public; analyzing research to determine type of lien placed on property and what type of adjustments (if any) is applicable; adjusting accounts in accordance with standard procedures; inputting new account information required to establish Solid Waste accounts, Solid Waste liens, Occupational Licenses, Trash liens or citations, Sewer liens, Highway Improvement fees, Lot Clearing fees, Certificates of Use, Fire Safety fees, Boiler and Elevator fees, Demolition liens, Code Enforcement Ticket Liens, etc.; opening, closing, and changing accounts in accordance with standard procedures; tracing monies deposited to incorrect accounts and making adjustments; performing other related duties as required.
Minimum Requirements
A minimum of 60 college credits and four (4) years experience involving significant public contact in a customer service environment working with customer accounts and billing, preferably with a governmental agency.
OR
Equivalent combination of education and experience beyond a high school diploma or its equivalent and two (2) years of the required experience.
NOTE: Proficiency in speaking, reading and writing in Spanish is preferred.
Documentation Requirements
Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.
THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:
- Proof of education in the form of 60 college creditsor higher from an accredited college or university. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*.Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted. Audit/Academic reports are not accepted as substitutions for college transcripts.
- To qualify under the equivalency clause, applicant must provide proof of education in one or more of the following applicable forms: copy of high school diploma, or equivalent, OR any higher accredited degree such as an Associate's, Bachelor's, Master's degree or higher.
- Approved Credential Evaluation Agencies:
- An accredited four-year college or university in the United States, OR
- A current member of the National Association of Credential Evaluation Services (NACES), OR
- A current member of the Association of International Credential Evaluators (AICE), OR
- A recognized Professional Organization
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.
Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.
Applicants must provide a valid email address in order to receive notification of eligibility.
OPEN/NON-COMPETITIVE
An Equal Opportunity Employer