EMS Specialist

This job was posted by https://www.azjobconnection.gov : For more

information, please see: https://www.azjobconnection.gov/jobs/7516516

General Summary

The EMS Specialist supports the Maricopa Fire and Medical Departments

Emergency Medical Services Division by overseeing billing compliance,

quality assurance (QA) reviews, and training. This role ensures that all

ambulance transport operations meet federal, state, and local

regulations, including compliance with the Center for Medicare and

Medicaid Services (CMS). The position also involves analyzing patient

care reports for billing and clinical accuracy, optimizing the revenue

cycle, developing and delivering educational programs.

Essential Duties & Responsibilities

• The intent of this job description is to provide a representative
  
  

summary of the major duties and responsibilities performed by incumbents

of this job. Employees may be requested to perform job-related tasks

other than those specifically presented in this description.*

• **Billing and Compliance:**
• Review and analyze ambulance transport reports for billing and
  
  

clinical compliance, ensuring accurate documentation of

demographic, insurance, and medical information.

• Oversee the processing of reports for third-party billing and
  
  

manage refunds in compliance with federal, state, and local

regulations.

• Act as the primary liaison with third-party billing and
  
  

collection agencies, responding to citizen inquiries and

resolving billing disputes.

• **Quality Assurance and Training:**
• Conduct quality assurance reviews to ensure compliance with
  
  

Arizona Department of Health Services (AZDHS) EMS protocols and

regulatory requirements.

• Analyze data trends and identify areas for improvement in
  
  

billing, patient care, and operational efficiency.

• Develop and deliver training programs for new hires on billing
  
  

compliance, medical protocols, and operational procedures.

• Coordinate with the Data & Technology Division to create reports
  
  

and improve data systems.

• Provide clinical and operational support to EMTs and paramedics,
  
  

ensuring adherence to best practices.

• Leadership and Administrative Support:
• Facilitate monthly and quarterly training sessions on federal
  
  

and state guidelines for EMTs and paramedics.

• Assist in the development and coordination of the departments
  
  

paramedic and EMT programs, including instructor training and

curriculum development.

• Performs related administrative and support work as required to
  
  

ensure effective Fire Department operations.

• Other duties as assigned
  
  

**Minimum and Preferred Entrance Qualifications**

**Education and Experience**

• Associates degree
• 2 years of experience in EMS billing or clinical roles, with a
  
  

focus on ambulance transportation and revenue cycle management.

• Experience with Medicare, Medicaid, and other insurance billing
  
  

processes.

**Licenses or Certifications**

• Certification as a Nationally Certified Ambulance Coder (NAAC) or
  
  

equivalent (required within 1 year of hire).

• Current AZ Paramedic Certification or higher-level provider
• Instructor Certifications within 1 year of hire (ALCS, CPR)
  
  

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**PREFERRED QUALIFICATIONS**

• Bachelors degree in a related field (EMS, Nursing or Administrative)
  
  

**Competencies for Successful Performance of Job Duties**

Knowledge Of

• Ambulance billing and revenue cycle management.
• CMS rules and regulations, HIPAA, and AZDHS EMS protocols.
• Knowledge of emergency medical services and the operational
  
  

requirements for paramedics and EMTs.

• Experience in developing and delivering training programs for
  
  

EMS personnel.

Skill In

• killed in data analysis, medical documentation review, and quality
  
  

assurance.

• Performing a variety of duties, often changing from one task to
  
  

another of a different nature.

• Verbal and written communication.
• Data entry and filing.
• Modern office systems and procedures.
• Problem solving.
• Planning and organization.
• Time management.
  
  

Ability To

• Communicate effectively with the public and city employees.
• Meet schedules and deadlines of the work.
• Follow oral and written instructions.
  
  

**Other Job Requirements**

Employment is contingent upon successful completion of a background

check and drug screening in accordance with the Citys Drug and Alcohol

Policy and applicable law. Drug screening includes testing for THC.

Must possess and maintain a valid Arizona drivers license or obtain one

within thirty (30) days of hire, unless a qualifying military exception

appli