EMS Application Specialist

Position Summary: The EMS Applications Specialist is responsible for providing comprehensive support for departmental software, ensuring the maintenance and functionality of essential clinical applications. This role involves offering technical assistance to users by diagnosing and resolving system errors, ensuring seamless operations. Additionally, the position requires the review, compilation, and analysis of patient care and service data to generate actionable insights and recommendations aimed at enhancing organizational efficiency and effectiveness. The specialist will also play a key role in advancing the quality of emergency medical services and patient outcomes within the community by extracting quality assurance and continuous quality improvement metrics.

Critical Tasks:

• Evaluates EMS data, identifying methods of providing effective emergency medical care and design quality improvement programs to measure program outcome and effectiveness.
• Troubleshoot and resolve technical issues related to EMS software, hardware, and data systems.
• Ensure the smooth operation of EMS applications, including upgrades, patches, and data backups.
• Develop and deliver training materials and documentation for EMS staff on new software or system features.
• Analyze data from EMS applications to identify trends, performance issues, and areas for improvement.
• Provide technical support and guidance to EMS users on how to effectively utilize the systems.
• Collaborate with stakeholders, including EMS personnel, IT staff, and vendors, to ensure effective communication and problem resolution.
• Identify and resolve software/system issues, including bugs, performance issues, and integration problems.
• Complies fully with all patient medical records and information privacy regulations, state and federal.
• Takes all steps necessary to fully ensure employee patient and medical data confidentiality and security by all clinic staff.
• Performs systematized service quality assurance and improvement evaluations based upon data analytics.
• Develops and implements policies and procedures to ensure compliance with all governmental and regulatory standards and requirements.
• Communicates thoroughly and productively with other employees on all work-related subjects.
• Maintains a highly productive and contributive work style in pursuit of the organization’s mission.
• Provides recommendations regarding EMS applications to be replaced or supplemented.
• Demonstrates ability to clearly communicate, both orally and in writing, while performing all essential functions.
• Performs other special projects and duties as assigned.

Required Qualifications:

• Associate’s degree from an accredited university in Nursing, Healthcare Administration, Fire Science, Emergency Medical Services, Information Technology, Computer Science or a related field
• Minimum of two years of experience in a Healthcare, Public Safety or closely related field.
• CPR, Pediatric Advanced Life Support and Advanced Cardiac Life Support certifications, Emergency Medical Technician or Paramedic certification strongly preferred.
• Demonstrated ability to relate to diverse cultures and specifically the Gila River Community and/or other Native American cultures.
• Interest in medical subjects, patient services/care, and customer service.
• Any equivalent combination of education, training, and experience, which provides the requisite knowledge, skills, and abilities for this job, may be substituted for evaluation at the discretion of EMS management