What are the responsibilities and job description for the Customer Operations Specialist position at City of Laramie?
Application Deadline: Open Until Filled
Salary: $11.48-$13.32 per hour
Must be available early morning, afternoons or evenings and weekends
Part-Time, Non-Benefited
The Customer Operations Specialist supports both the facility floor and front desk operations at the Laramie Community Recreation Center. This mid-level position works under the supervision of Recreation Staff to ensure a clean, safe, and welcoming environment for patrons. Responsibilities include completing detailed cleaning tasks, assisting customers in person and over the phone, supporting daily facility operations, and enforcing policies that promote safety and respectful behavior.
Key Responsibilities:
- Deliver excellent customer service to all patrons and program participants.
- Perform and uphold high standards in daily cleaning tasks, including restrooms, locker rooms, fitness areas, and public spaces.
- Support front desk operations by using recreation software to register participants, process payments, manage accounts, and respond to inquiries.
- Assist with facility operations including opening/closing procedures, and setup/teardown for programs and events.
- Monitor facility use to ensure appropriate behavior and enforce safety policies when needed.
- Report maintenance concerns and support staff collaboration across shifts.
Minimum Qualifications (A combination of the following experience and training, or the equivalent of, would be qualifying):
- Strong customer service skills, both in-person and over the phone.
- Willingness and ability to complete thorough cleaning tasks using light equipment (vacuums, electric mops, etc.).
- Comfort with learning and using computer systems for scheduling, registration, and cash handling.
- Reliable and independent work ethic; ability to work well in a dynamic, team-based environment.
- Availability for afternoons, evenings, and weekends.
- First Aid, CPR, and AED certification (training provided upon hire).
Preferred Qualifications:
- High school diploma or equivalent.
- Previous experience in recreation, hospitality, or public service settings.
- Knowledge of common cleaning techniques and safety procedures in a facility setting.
- Experience interacting with diverse populations including children, seniors, and families.
- Strong communication skills and the ability to maintain enthusiasm in customer-facing situations.
Physical Requirements:
- Ability to sit, kneel, squat, twist, climb, and lift up to 50 lbs; occasional pushing/pulling up to 100 lbs.
- Ability to remain on feet for extended periods and walk significant distances throughout the shift (up to 20,000 steps/day).
- Exposure to noise, cleaning agents, dust, chemicals, and body fluids.
- May include outdoor work and movement between sites.
All offers of employment are contingent on a background check, drug screening, and driver license verification.
The City of Laramie is an EEO/ADA employer and a smoke-free workplace per City ordinance.
Exempt : No
Type : PT Employee
Department : Parks and Recreation
Location : 1
Salary : $11 - $13
