What are the responsibilities and job description for the Customer Service Agent (Part-Time) position at City of Hopewell?
- Greets visitors and provides information on all activities, programs, trips available, facility and departments via flyers, maps, department information, etc.
- Answer and directs telephone calls to appropriate department parties.
- Prepares and maintains files and records; develops reports on program participation, membership sales, and facility rentals.
- Oversee facility rental and customer registration processes including program registrations, facility scheduling, facility rental records, facility rental payments, and security deposit refunds.
- Responsible for maintaining an accurate cash drawer and reconciling it at the conclusion of every shift.
- Takes reservations for transportation for senior and disabled citizens, monitors radio dispatch, prepares reports and files for van transportation.
- Collects, records, and accounts for various fees (memberships, trips, facility rentals, etc.)
- Performs clerical services such as processing mail, copying services, stocking brochures, maintaining client files, making ID cards, and preparing regular reports for management.
- Produce documents, manipulate data and prepare reports using PC-related software such as Microsoft Word, Excel, Access, etc.
- Assists with opening and closing of the building, ensuring all procedures are followed.
- Assist with the organization and implementation of special events coordinated by the Department of Recreation and Parks and other city departments; may be required to work evenings, weekends, holidays, and in times of emergency (activation of the city’s Emergency Operations Center).
High school diploma or GED and minimal experience (less than 6 months) required
Valid VA driver’s license required CPR and First Aid certifications preferred
Knowledge:
Basic math and knowledge of office equipment
Skills:
Customer service, communication and basic computer skills.
Abilities:
Ability to deal with all levels of the general population
Ability to work cooperatively with others in a team environment and to work effectively under pressure during peak workload periods
Ability to communicate in a courteous, professional and tactful manner, both orally and in writing, with personnel from all departmental levels
Ability to interpret policy and recommend changes
Demonstrated ability to maintain a high level of detail and confidentiality as well as provide a professional office and telephone presence.
Work Environment:
- Work is primarily performed in an indoor, climate-controlled, pleasant environment, however, on occasions outdoor duties will be assigned for special events/assignments.
Essential Physical Activities:
- Stooping, walking, hearing, seeing up close, talking, standing, finger movement.
- Typical weight handled: up to 50 lbs.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of employees assigned to this job.