What are the responsibilities and job description for the Guest Service Agent position at Kalyan Hospitality?
Candlewood Suites Hopewell
Duties:
- Must be able to work 7am-3pm or 3pm-11pm any the day of the week.
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with luggage and transportation arrangements
- Process payments and maintain accurate records of guest transactions
- Perform night audit duties, including reconciling accounts and preparing reports
- Maintain cleanliness and organization at the front desk area
Requirements:
- Previous experience in a similar role preferred
- Excellent communication and customer service skills
- Strong phone etiquette and interpersonal skills
- Knowledge of hotel operations and hospitality industry
- Ability to handle difficult situations with patience and professionalism
- Proficient in using computer systems and hotel management software
- Flexibility to work various shifts, including nights, weekends, and holidays
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
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Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Weekends as needed
Work Location: In person
Salary : $14 - $15