What are the responsibilities and job description for the COMMUNICATIONS OPR position at CITY OF GREENVILLE?
Job Summary:
Under general supervision, performs specialized work in receiving, processing, and dispatching emergency and non-emergency communications for police, fire, animal control, and after-hours utility services. Operates advanced communication systems and serves as a critical link between the public and emergency responders. This position is designated as a first responder under applicable state law.
Minimum Qualifications:
1. Education: High school diploma or GED required.
2. Experience: Previous dispatch or emergency communications experience preferred.
3. Licenses/Certifications: Must obtain Basic Telecommunicator Certification within one (1) year of employment (NCT9-1-1 Academy)
- Must obtain TLETS/NLETS certification within required timeframe
- Valid Texas Driver’s License required
Essential Job Functions:
- Receives and prioritizes emergency and non-emergency calls for service
- Dispatches police, fire, and animal control personnel using radio and CAD systems
- Operates multi-channel radio, E911 systems, CAD, TDD, recording systems, and related technology
- Provides accurate, timely, and critical information to field personnel
- Maintains detailed and accurate logs, records, and reports of calls and activities
- Monitors jail operations and video systems for safety and compliance
- Assists walk-in customers, including receiving reports and payments as assigned
- Communicates effectively with public safety personnel, city departments, and external agencies
- Maintains composure, judgment, and decision-making in high-stress situations
- Performs other related duties as assigned
Knowledge of:
- Emergency communications systems and dispatch operations
- Applicable federal, state, and local laws and regulations
- Geographic layout, streets, and response areas of the City and surrounding areas
- Customer service principles and public interaction practices
- City policies and procedures
Skills in:
- Multitasking and prioritizing in a fast-paced, high-pressure environment
- Clear and effective verbal communication, especially under stress
- Operating CAD, radio systems, and emergency communication technology
- Critical thinking and sound decision-making
- Team collaboration and coordination
Physical Demands/Work Environment:
Work is performed in a communications center with moderate noise levels. Requires prolonged sitting, frequent use of computers and keyboards, and wearing a headset for extended periods. Must be able to work nights, weekends, holidays, and during emergency situations. Regular exposure to stressful and emotionally charged situations involving individuals in crisis.