What are the responsibilities and job description for the Water Accounts Specialists position at City of Greensboro?
Join the City of Greensboro as a Water Accounts Specialist and play a vital role in managing the billing process for over 101,000 water and sewer utility accounts, generating more than $84 million in revenue. Your work will ensure accurate billing, resolve escalated issues, and support customers with their water utility needs. If you have a keen eye for detail and a passion for customer service, this is the role for you!
Compensation and Benefits:
Estimated Hiring Salary Range: $47,080.00 - $53,806.00. Full Salary Range: $41,600.00 - $73,176.00 Annually
Benefits:
The City of Greensboro offer an outstanding benefits package that supports your well-being.
Learn more Here
Monday-Friday 8:00 am - 5:00 pm
Why You’ll Love Working With Us:
- Meaningful work that directly impacts the community.
- Collaborative and supportive team environment.
- Opportunities for professional growth and skill development.
- Competitive pay and excellent benefits.
About the Role:
As a Water Accounts Specialist, you will:
Oversee the billing process to ensure accuracy and timeliness.
- Review and investigate high or low meter readings, making necessary corrections in the billing system.
- Handle escalated billing issues and customer requests from the Contact Center.
- Process lien letters, leak adjustments, and billing approvals.
- Analyze and troubleshoot complex billing problems, including master-sub billing relationships.
- Approve billing transmissions and coordinate with IT staff and vendors for bill printing and mailing.
- Assist customers by negotiating billing disputes, setting up pay arrangements, and processing adjustments.
- Must have excellent verbal and written communication skills, excellent decision-making skills, and the ability to multitask.
- The job is NON-EXEMPT under FLSA.
What You Bring:
- Strong attention to detail and analytical skills.
- Experience in billing, customer service, or utility operations.
- Ability to troubleshoot billing issues and provide solutions.
- Strong communication and problem-solving skills.
- Ability to work independently and handle high-volume customer interactions.
Apply Today!
Be part of a team dedicated to accurate billing, exceptional service, and community impact. Apply now and help us keep Greensboro running smoothly!
Minimum Qualifications:- High School Diploma/G.E.D
- 4 years of advanced customer service experience in a contact center, high call volume professional environment using Utility Billing software systems and/or directly related utility billing or payment processing experience.
- Proficient experience with Microsoft Office
- Experience using enQuesta Utility Billing Software
- Sensus Analytics experience
Salary : $41,600 - $73,176