What are the responsibilities and job description for the Customer Service Assistant (Roster) position at City of Greensboro, NC?
Description
?? Be the Face of Transit – Join Greensboro as a Customer Service Assistant!
Working Title: Customer Service Assistant
About the RoleThe City of Greensboro Transit Department is looking for customer-focused professionals to serve as the front line of support for our transit riders. In this role, you’ll help keep our community connected by providing reliable, accurate, and friendly service across multiple touchpoints.
This is a great opportunity to gain hands-on experience in public service and build a pathway toward full-time employment with the City.
Work Schedule- Sunday – Saturday, including nights and weekends
- Variable hours based on operational needs
As a Customer Service Assistant, you’ll play a vital role in daily transit operations by:
- Assisting customers in person and over the phone
- Processing fare payments using the UMO fare system
- Providing trip planning assistance and route information
- Supporting community partners and agency staff with transit guidance
- Assisting with photo ID processing during business hours
- Delivering professional service in a fast-paced, high-volume environment
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to use sound judgment and decision-making
- Comfortable working in a dynamic, customer-focused environment
- Detail-oriented with a commitment to accuracy
Roster (temporary) positions are a great way to get your foot in the door with the City. Please note:
- Hourly Position (no benefits such as health insurance or paid leave)
- Maximum of 1,000 hours per calendar year
- Not eligible for the City’s pension system
While these roles do not include benefits, they are often a pathway to full-time employment. Many City employees began their careers in roster positions!
Additional Information- This position is Non-Exempt (FLSA) and eligible for overtime
- Schedule flexibility is required to meet operational needs
Qualifications
? Minimum Qualifications
- High School Diploma or GED
- Two (2) years of customer service or banking-related experience with extensive public contact
- Valid Driver’s License
- Intermediate proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Experience assisting customers with disabilities
- Bilingual skills