What are the responsibilities and job description for the Customer Service Assistant (Rec Assistant 3)(Roster) position at City of Greensboro, NC?
Description
The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desires.
Critical to our success is maintaining a work environment which fosters employee commitment to public service and making a difference in the lives of our residents.
If this sounds like a purpose that you would like to share in, please consider the opportunity below.
Work Schedule: Mon-Sat, various hours
Important Information About Roster Positions
Thank you for considering a roster position with the City of Greensboro! These positions are an excellent opportunity to gain valuable experience and contribute to our community. Please review the details below to ensure you understand the nature of roster employment:
- Hourly Employment: Roster positions are paid hourly and do not include benefits such as medical, dental, or vision insurance, life insurance, paid leave, or paid holidays.
- Limited Hours: Roster employees may work up to, but no more than, 1,000 hours in a 12-month period.
- Pension System: Roster positions are not eligible for membership in the city’s pension system.
While roster positions do not include benefits, they are often a pathway to full-time, benefited employment with the City. Many of our current full-time employees started in roster positions, and we encourage you to explore this opportunity as a potential first step in your career with us.
We value the contributions of all our team members and look forward to welcoming dedicated individuals who share our commitment to serving the community.
The Greensboro Parks and Recreation Department is a nationally accredited department and a four-time National Gold Medal Award winner for Parks and Recreation Excellence. We are committed to enhancing our department's existing assets; expanding our offerings through strengthening partnerships and creating transformational programs; and connecting communities with a vibrant, healthy, and equitable park system. We are seeking talented and enthusiastic individuals with positive attitudes, strong work ethic, and a passion for making a difference in Greensboro.
Primary Duties/Brief Description of Work:
We are seeking a talented and enthusiastic individual who is passionate about building better lives and a better community for the position of Customer Service Assistant at Smith Active Adult Center, which serves adults ages 50 and better. Under the direction of the Center Director, this person will be responsible for assisting with the day-to-day operations of the center, including the administrative, operational, and programming requirements of the center. The Customer Service Assistant will serve as the front-line staff for the center and is responsible for greeting visitors and participants; responding to inquiries for classes, activities, events, services, etc. with appropriate and accurate information; registering participants and collecting fees for passes, classes and activities; answering the telephone and providing accurate information to callers; monitoring groups and individuals using the center; assisting with activities and programs as needed; keeping accurate records such as fees collected, registrations and attendance; attending and participating in staff meetings and staff trainings; and providing outstanding customer service.
This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
Qualifications
Minimum Qualifications:
- High School Diploma / GED
- Experience as a receptionist or front desk attendant
- Microsoft Office Software experience (i.e. Excel, Word, Powerpoint)
An Ideal Candidate Would Also Possess (Preferred Qualifications):
- Experience using recreation registration software (i.e. RecTrac)
- CPR/AED Certification (or able to attain certification within 6 months)