What are the responsibilities and job description for the Technical Support Analyst - Enterprise Video position at City of Fort Lauderdale?
Position Summary
Th employee in this role provides low to mid-level technical support installing, configuring, and troubleshooting City technology including but not limited to software, hardware, mobile computing and communication devices, vehicle technology, and video cameras/systems.
This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees.
This job classification is in Management Category IV for benefits purposes, which includes five (5) additional Management Vacation days per calendar year and a monthly Employee Expense Allowance of $120.00.
Essential Job Functions
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
JOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENT
Physical Standards Required To Perform Essential Job Functions
The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Ability to lift, carry, climb, bend, stoop, kneel, crouch, crawl, reach, walk, push, pull, grasp, stand and/or access areas where limited space is available. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How To Apply & Supplemental Information
Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law.
For technical support with your application, contact GovernmentJobs.com from 9 am to 9 pm EST, Monday to Friday, at (855) 524-5627 or email
support@governmentjobs.com.
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click here for an overview of employment information including our benefits package.
Click here for additional Federation of Public Employees management benefits.
Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!
Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Click here for more information or to see if you qualify.
In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System.
01
What is the highest level of education you have obtained from an accredited college or university in Computer Science, Information Technology or a related field?
How many years of work experience do you possess in administering and supporting computer workstations, peripherals, and associated operating systems?
Do you have work experience supporting surveillance video systems and infrastructure?
Do you possess or are you able to obtain a State of Florida driver's license within 30 days of hire?
An in-depth pre-employment background check including a limited scope polygraph will be conducted by the Police Department as part of the selection and onboarding process, as this position is deemed security-sensitive. Are you willing and able to meet this requirement?
This position requires holiday, night, and/or weekend work in order to perform many duties, and may require you to be on call for after hours support. You may be called in to work before, during, or after public safety related emergencies. Are you willing and able to meet all of these requirements?
This position involves medium physical demands, such as exerting up to 50 lbs. of force regularly, and/or up to 20 lbs. of force frequently; the ability to lift, carry, climb, bend, stoop, kneel, crouch, crawl, reach, walk, push, pull, grasp, stand; and/or access tight areas where limited space is available. Are you willing and able to meet these requirements?
Do you possess surveillance cameras and/or low-voltage installation experience?
Do you possess prior experience in providing technical support for local government?
Which of the following certifications do you possess? Please check all that apply.
Do you possess some experience with low voltage installations?
Describe your prior experience with surveillance cameras, wireless radios. If none, enter, "None".
13
Describe a challenging technical problem you had to troubleshoot, analyze, research, isolate, and resolve.
14
Describe a situation where you took the initiative to research and recommend an improvement to existing systems or procedures in order to improve capabilities, reduce downtime, and or improve customer efficiency.
15
The following questions (#16-22) are all Two-Part Questions. FIRST: Enter a rating of 1 to 4 for your proficiency level using the scale described below before providing your answer(s) to the rest of the question(s). SECOND: Be sure to answer the additional question(s) asked. DO NOT state "see resume" or "will answer in interview", and do not just enter your rating without answering the additional question(s), unless you have no experience; in which case the following sample answer would be appropriate: "Rating: 1. No experience." When asked to rate your proficiency level, use the following scale (you may wish to copy this for future reference to answer all the questions that follow this one): 1. No experience. 2. Some experience (e.g. taken courses, but no work related experience) 3. Experience (e.g. hands-on work related experience). 4. Professional proficiency (e.g. able to perform all aspects of installation, configuration, support, etc., with little or no assistance). Do you understand the instructions as described above for the remaining questions?
Rate your proficiency level and briefly describe your experience, if any, with surveillance camera installation and troubleshooting. List the names of any products used and include examples of the tasks you performed.
17
Rate your proficiency level and briefly describe your experience, if any, with surveillance video management systems. Provide examples of tasks you have performed on a regular basis.
18
Rate your proficiency level and briefly describe your experience, if any, with use of wireless radio communication systems including PtP and PtMP links. List any products you have worked with and an example of a task you have performed on a regular basis using them.
19
Rate your proficiency level and briefly describe your experience, if any, performing low-voltage electronic equipment assembly and troubleshooting . List any products you have worked with and an example of a support task you have performed in supporting them.
20
Rate your proficiency level and briefly describe your experience, if any, with supporting battery backup systems. Please provide an example of a task or support function you have performed when working with these applications.
21
Rate your proficiency level and briefly describe your experience, if any, with supporting cellular modems and antenna installations and troubleshooting. Provide an example of a task or support function you have performed when working with these devices/solutions.
22
Rate your proficiency level and briefly describe your experience, if any, working with network equipment or troubleshooting a network failure. Provide examples of tasks or steps performed.
23
Rate your proficiency level and briefly describe your experience, if any, with break-fix repairs on computer desktops and laptops. Please provide examples of steps you have performed to make these repairs.
Th employee in this role provides low to mid-level technical support installing, configuring, and troubleshooting City technology including but not limited to software, hardware, mobile computing and communication devices, vehicle technology, and video cameras/systems.
This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees.
This job classification is in Management Category IV for benefits purposes, which includes five (5) additional Management Vacation days per calendar year and a monthly Employee Expense Allowance of $120.00.
Essential Job Functions
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
- Installs, configures, and troubleshoots desktop/laptop operating systems, user software and hardware peripherals
- Responds to support requests submitted through Service Desk, customer contact, and other support tiers or supervisor assignments
- Investigates, diagnoses, and resolves problems for Level 1 and Level 2 systems, database, network, mobile data, and security teams before escalation
- Creates, updates, and deploys computer images, software, and security application packages used to distribute and update consistency throughout the corporate computing environment
- Stays current with new technology, applications, trending strategies and innovations within the Information Technology industry
- Assists with efforts in deploying new modules, interfaces, or advanced features of existing technology systems. This may be accomplished independently or by assisting other personnel.
- Serve on the 24-hour after hours support helpline on a rotational basis
- Performs related work as required
JOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENT
- Associate's Degree in Computer Science, Information Technology, or a related field.
- At least two (2) years of experience in administering and supporting computer workstations, peripherals, and associated operating systems.
- Additional qualifying work experience may be substituted on a year-for-year basis for the required college education.
- A Bachelor’s Degree may substitute for one (1) year of the required experience.
- Must possess or be able to obtain a valid State of Florida driver’s license within 30 days of hire.
- If claiming Veterans' Preference, you must attach a copy of the DD214 Member 4 form (or other supporting claim documents) to your on-line application.
- This position requires Holiday, night and/or weekend work in order to perform many duties.
- Employees in this class may be required to be on call for afterhours support and may be called in to work before, during, or after public safety related emergencies.
- This position requires independent operation of a bucket truck/scissor lift and knowledge of Work Zone Traffic MOT (create a safe area for workers within the roadway). Training will be provided upon starting
- This position requires safe operation of an ladder (up to 14 ft tall) to troubleshoot equipment mounted in street poles. The position also requires work on high rise building rooftops.
- An in-depth pre-employment background check including a limited scope polygraph will be conducted as part of the selection and onboarding process, as this position is deemed security sensitive.
- CompTIA Network , Axis ACP, Surveillance VMS tech/entry level certifications, Ubiquiti UBWA (or similar).
- Criminal Justice Information Services (CJIS) Certified (including maintained active Certification).
- Experience in supporting local government and public safety technologies.
- OS and software deployment experience.
- Paid work experience with mobile data technologies.
Physical Standards Required To Perform Essential Job Functions
The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Ability to lift, carry, climb, bend, stoop, kneel, crouch, crawl, reach, walk, push, pull, grasp, stand and/or access areas where limited space is available. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How To Apply & Supplemental Information
Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law.
For technical support with your application, contact GovernmentJobs.com from 9 am to 9 pm EST, Monday to Friday, at (855) 524-5627 or email
support@governmentjobs.com.
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click here for an overview of employment information including our benefits package.
Click here for additional Federation of Public Employees management benefits.
Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!
Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Click here for more information or to see if you qualify.
In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System.
01
What is the highest level of education you have obtained from an accredited college or university in Computer Science, Information Technology or a related field?
- No college or university level education, or education is in an unrelated field
- 1 year
- 2 years or Associate's Degree
- 3 years
- 4 years or Bachelor's Degree
- Master's Degree
How many years of work experience do you possess in administering and supporting computer workstations, peripherals, and associated operating systems?
- No experience
- Less than 1 year
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years or more years
Do you have work experience supporting surveillance video systems and infrastructure?
- Yes
- No
Do you possess or are you able to obtain a State of Florida driver's license within 30 days of hire?
- Yes
- No
An in-depth pre-employment background check including a limited scope polygraph will be conducted by the Police Department as part of the selection and onboarding process, as this position is deemed security-sensitive. Are you willing and able to meet this requirement?
- Yes
- No
This position requires holiday, night, and/or weekend work in order to perform many duties, and may require you to be on call for after hours support. You may be called in to work before, during, or after public safety related emergencies. Are you willing and able to meet all of these requirements?
- Yes
- No
This position involves medium physical demands, such as exerting up to 50 lbs. of force regularly, and/or up to 20 lbs. of force frequently; the ability to lift, carry, climb, bend, stoop, kneel, crouch, crawl, reach, walk, push, pull, grasp, stand; and/or access tight areas where limited space is available. Are you willing and able to meet these requirements?
- Yes
- No
Do you possess surveillance cameras and/or low-voltage installation experience?
- Yes
- No
Do you possess prior experience in providing technical support for local government?
- Yes
- No
Which of the following certifications do you possess? Please check all that apply.
- CompTIA A
- Axis ACP
- Surveillance VMS tech/entry level
- Ubiquiti UBWA (or similar)
- CJIS (active certification)
- None of the above
Do you possess some experience with low voltage installations?
- Yes
- No
Describe your prior experience with surveillance cameras, wireless radios. If none, enter, "None".
13
Describe a challenging technical problem you had to troubleshoot, analyze, research, isolate, and resolve.
14
Describe a situation where you took the initiative to research and recommend an improvement to existing systems or procedures in order to improve capabilities, reduce downtime, and or improve customer efficiency.
15
The following questions (#16-22) are all Two-Part Questions. FIRST: Enter a rating of 1 to 4 for your proficiency level using the scale described below before providing your answer(s) to the rest of the question(s). SECOND: Be sure to answer the additional question(s) asked. DO NOT state "see resume" or "will answer in interview", and do not just enter your rating without answering the additional question(s), unless you have no experience; in which case the following sample answer would be appropriate: "Rating: 1. No experience." When asked to rate your proficiency level, use the following scale (you may wish to copy this for future reference to answer all the questions that follow this one): 1. No experience. 2. Some experience (e.g. taken courses, but no work related experience) 3. Experience (e.g. hands-on work related experience). 4. Professional proficiency (e.g. able to perform all aspects of installation, configuration, support, etc., with little or no assistance). Do you understand the instructions as described above for the remaining questions?
- Yes
- No
Rate your proficiency level and briefly describe your experience, if any, with surveillance camera installation and troubleshooting. List the names of any products used and include examples of the tasks you performed.
17
Rate your proficiency level and briefly describe your experience, if any, with surveillance video management systems. Provide examples of tasks you have performed on a regular basis.
18
Rate your proficiency level and briefly describe your experience, if any, with use of wireless radio communication systems including PtP and PtMP links. List any products you have worked with and an example of a task you have performed on a regular basis using them.
19
Rate your proficiency level and briefly describe your experience, if any, performing low-voltage electronic equipment assembly and troubleshooting . List any products you have worked with and an example of a support task you have performed in supporting them.
20
Rate your proficiency level and briefly describe your experience, if any, with supporting battery backup systems. Please provide an example of a task or support function you have performed when working with these applications.
21
Rate your proficiency level and briefly describe your experience, if any, with supporting cellular modems and antenna installations and troubleshooting. Provide an example of a task or support function you have performed when working with these devices/solutions.
22
Rate your proficiency level and briefly describe your experience, if any, working with network equipment or troubleshooting a network failure. Provide examples of tasks or steps performed.
23
Rate your proficiency level and briefly describe your experience, if any, with break-fix repairs on computer desktops and laptops. Please provide examples of steps you have performed to make these repairs.
- Required Question