What are the responsibilities and job description for the Technical Support Analyst - Enterprise Video position at City of Fort Lauderdale, FL?
Th employee in this role provides low to mid-level technical support installing, configuring, and troubleshooting City technology including but not limited to software, hardware, mobile computing and communication devices, vehicle technology, and video cameras/systems.
This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees.
ESSENTIAL JOB FUNCTIONS
- Installs, configures, and troubleshoots desktop/laptop operating systems, user software and hardware peripherals
- Responds to support requests submitted through Service Desk, customer contact, and other support tiers or supervisor assignments
- Investigates, diagnoses, and resolves problems for Level 1 and Level 2 systems, database, network, mobile data, and security teams before escalation
- Creates, updates, and deploys computer images, software, and security application packages used to distribute and update consistency throughout the corporate computing environment
- Stays current with new technology, applications, trending strategies and innovations within the Information Technology industry
- Assists with efforts in deploying new modules, interfaces, or advanced features of existing technology systems. This may be accomplished independently or by assisting other personnel.
- Serve on the 24-hour after hours support helpline on a rotational basis
- Performs related work as required
JOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENT
MINIMUM JOB REQUIREMENTS:
- Associate's Degree in Computer Science, Information Technology, or a related field.
- At least two (2) years of experience in administering and supporting computer workstations, peripherals, and associated operating systems.
- Additional qualifying work experience may be substituted on a year-for-year basis for the required college education.
- A Bachelor’s Degree may substitute for one (1) year of the required experience.
- Must possess or be able to obtain a valid State of Florida driver’s license within 30 days of hire.
- If claiming Veterans' Preference, you must attach a copy of the DD214 Member 4 form (or other supporting claim documents) to your on-line application.
- This position requires Holiday, night and/or weekend work in order to perform many duties.
- Employees in this class may be required to be on call for afterhours support and may be called in to work before, during, or after public safety related emergencies.
- This position requires independent operation of a bucket truck/scissor lift and knowledge of Work Zone Traffic MOT (create a safe area for workers within the roadway). Training will be provided upon starting
- This position requires safe operation of an ladder (up to 14 ft tall) to troubleshoot equipment mounted in street poles. The position also requires work on high rise building rooftops.
- An in-depth pre-employment background check including a limited scope polygraph will be conducted as part of the selection and onboarding process, as this position is deemed security sensitive.
PREFERRED QUALIFICATIONS:
- CompTIA Network , Axis ACP, Surveillance VMS tech/entry level certifications, Ubiquiti UBWA (or similar).
- Criminal Justice Information Services (CJIS) Certified (including maintained active Certification).
- Experience in supporting local government and public safety technologies.
- OS and software deployment experience.
- Paid work experience with mobile data technologies.
HOW TO APPLY & SUPPLEMENTAL INFORMATION
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law.
For technical support with your application, contact GovernmentJobs.com from 9 am to 9 pm EST, Monday to Friday, at (855) 524-5627 or email
support@governmentjobs.com.
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.