What are the responsibilities and job description for the Customer Service Representative position at City of Fort Lauderdale, FL?
Performs a wide variety of basic customer services and clerical tasks in support of assigned department. Responds to customer complaints and inquiries.
In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants).
ESSENTIAL JOB FUNCTIONS
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
- Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment
- Opens and closes accounts, collects payments assist customers with account inquires and issues
- Resolves customer billing inquiries, complaints, and issues via phone, email, fax machine, and in-personal contact
- Collects payments; explains billing and payment practices
- Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, and processing journal entries
- Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests
- Operates a computer in transferring/transcribing/composing various documentation
- Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments; balancing daily revenues
- May process and issue various types of permits, certificates, and licenses as required
- Receives, processes and distributes division mail, and prepares forms, letters, and parcels for mailing
- Prepares and distributes various division records, reports, notices and other relevant materials
- Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel
- Performs related work as required
JOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENT
- High School Diploma or G.E.D. equivalency
- One (1) to three (3) years of general clerical work or customer service experience.
- Must have excellent phone and verbal communication skills and strong data entry skills.
- Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience.
- If claiming Veterans' Preference, you must attach a copy of the DD214 Member 4 form (or other supporting claim documents) to your on-line application.
PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. Position involves light physical demands, such as exerting up to 30 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HOW TO APPLY & SUPPLEMENTAL INFORMATION
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law.
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Salary : $20