What are the responsibilities and job description for the Customer Service Representative position at City of Fort Lauderdale?
Position Summary
In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants).
Essential Job Functions
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
Physical Standards Required To Perform Essential Job Functions
The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. Position involves light physical demands, such as exerting up to 30 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How To Apply & Supplemental Information
Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law.
For technical support with your application, contactGovernmentJobs.comfrom 9 am to 9 pm EST, Monday to Friday, at (855) 524-5627 or email support@governmentjobs.com.
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click here for an overview of employment information including our benefits package.
Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale. Click here for more information or to see if you qualify.
In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System.
01
Do you possess a high school diploma or possess an acceptable G.E.D. certificate from a recognized issuing agency?
Are you currently a Full-Time Regular employee of the City of Fort Lauderdale in a position covered under Teamsters Local Union 769?
How many years of paid general clerical work experience involving extensive public contact do you possess?
Do you possess excellent verbal communication skills and strong data entry skills?
Describe your customer service experience. In your response, explain your experience working with the public and in what capacity, whether in person or by telephone. This experience must be demonstrated in your application.
06
Describe an encounter with a difficult customer regarding their utility bill? How did you respond and what was the outcome? If no experience, enter "N/A".
07
This position requires experience handling cash payments. Do you possess work experience handling cash payments and balancing cash drawers?
Describe your previous work experience handling cash payments and balancing a cash drawer? If no experience, enter "N/A".
- The hourly rate for this position is $19.77**
In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants).
Essential Job Functions
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
- Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment
- Opens and closes accounts, collects payments assist customers with account inquires and issues
- Resolves customer billing inquiries, complaints, and issues via phone, email, fax machine, and in-personal contact
- Collects payments; explains billing and payment practices
- Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, and processing journal entries
- Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests
- Operates a computer in transferring/transcribing/composing various documentation
- Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments; balancing daily revenues
- May process and issue various types of permits, certificates, and licenses as required
- Receives, processes and distributes division mail, and prepares forms, letters, and parcels for mailing
- Prepares and distributes various division records, reports, notices and other relevant materials
- Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel
- Performs related work as required
- High School Diploma or G.E.D. equivalency
- One (1) to three (3) years of general clerical work or customer service experience.
- Must have excellent phone and verbal communication skills and strong data entry skills.
- Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience.
- If claiming Veterans' Preference, you must attach a copy of the DD214 Member 4 form (or other supporting claim documents) to your on-line application.
Physical Standards Required To Perform Essential Job Functions
The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. Position involves light physical demands, such as exerting up to 30 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How To Apply & Supplemental Information
Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law.
For technical support with your application, contactGovernmentJobs.comfrom 9 am to 9 pm EST, Monday to Friday, at (855) 524-5627 or email support@governmentjobs.com.
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click here for an overview of employment information including our benefits package.
Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale. Click here for more information or to see if you qualify.
In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System.
01
Do you possess a high school diploma or possess an acceptable G.E.D. certificate from a recognized issuing agency?
- Yes
- No
Are you currently a Full-Time Regular employee of the City of Fort Lauderdale in a position covered under Teamsters Local Union 769?
- Yes
- No
How many years of paid general clerical work experience involving extensive public contact do you possess?
- No experience
- 1-2 years experience
- 3-4 years experience
- More than 5 years' experience
Do you possess excellent verbal communication skills and strong data entry skills?
- Yes
- No
Describe your customer service experience. In your response, explain your experience working with the public and in what capacity, whether in person or by telephone. This experience must be demonstrated in your application.
06
Describe an encounter with a difficult customer regarding their utility bill? How did you respond and what was the outcome? If no experience, enter "N/A".
07
This position requires experience handling cash payments. Do you possess work experience handling cash payments and balancing cash drawers?
- Yes
- No
Describe your previous work experience handling cash payments and balancing a cash drawer? If no experience, enter "N/A".
- Required Question
Salary : $20