Events Concierge (Gardens)

Position Title

Events Concierge (Gardens) (Hourly)

REQUISITION #:

req8342

Department

Cultural Services

LOCATION:

GARDENS ON SPRING CREEK

Benefit Category

Variable Hourly

Hourly Employee Benefit Highlights.pdf

Employment Type

Part-Time Hourly

Flsa Status

Non-Exempt

Hourly Rate

$17.00 per hour (Salaries are paid biweekly)

Selection Process

Application deadline is

3:00 p.m. MT on 4/27/2026

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

Post-Offer Requirements

• Background check (Background checks are considered in relation to the responsibilities and requirements of the position)
  
  

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Summary

The Gardens Event Concierge is a part-time hourly position responsible for facilitating scheduled events at the Gardens on Spring Creek, including following event plans, providing excellent customer service to clients and customers, and performing event setup and cleanup duties.

This position will be scheduled for an average of around 10 hours per week based on venue needs, which may fluctuate higher at times with the private and public events seasons. High season is summer into fall and the month of December. Many shifts are weekends and evenings.

Essential Duties And Responsibilities

• Act as the primary point of contact for clients during assigned private events, providing guest services such as greeting guests, responding promptly to client requests, and troubleshooting day-of concerns to ensure a positive client experience.
• Assist with event operations during public events, including duties such as customer service, vendor coordination, volunteer management, setup and breakdown, and similar duties.
• Prepare and provide in-house hospitality service for events, which may include coffee, tea, other nonalcoholic beverages, and prepared food items such as cookies, boxed lunches, and snacks.
• Assist with venue tidying and setup of event equipment as needed, including wiping down tables, sweeping, setting up tables, chairs, linens, signs, AV, waste bins, and other equipment, working according to diagrams and written or verbal instruction.
• At the conclusion of an event, assist with break down, ensure venue is clear of trash or debris, and record and report damages or issues.
• Scheduled to work a variety of shifts, including primarily evenings and weekends in addition to weekdays and some holidays.
• Perform work without direct supervision in a fast-paced environment with ability to identify & prioritize daily duties and unexpected challenges.
• Demonstrate a strong capability to relate to a diverse set of team members and clients while providing consistent world-class customer service.
• Ability to setup and troubleshoot basic speaker/microphone, ticket scanner, or screen-share equipment following provided instructions, ensuring functionality and readiness for events.
• Respond as needed during emergency situations, including coordinating with first responders and other facility staff.
• May assist with other event-related projects and offsite events as assigned.
  
  

Supervisory Responsibilities: This position is not responsible for the supervision of employees.

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.
  
  

Qualifications

The requirements listed below are representative of the knowledge, skills and abilities required to perform the necessary functions of this position.

Knowledge, Skills, And Abilities

• Possess talents, skills and abilities related to customer service, events, and hospitality.
• Demonstrate strong organizational, prioritization, stress management and time management skills.
• Ability to work without direct supervision in a fast-paced environment.
• Ability to take initiative, complete assigned tasks, work through conflict and arrive at a resolution, and problem solve under time constraints.
• Ability to handle sensitive or stressful situations with composure, good judgement, and diplomacy.
• Physically able to perform event set up and strike.
• Ability to show sensitivity in dealing with all age groups, persons with disabilities, and a diverse population.
• Establish and maintain effective working relationship with coworkers, clients/users, and public.
• Communicate effectively in both oral and written form with external and internal stakeholders.
• Basic computer knowledge and ability to operate a variety of office equipment.
• Ability to use table and chair dollies, wagons and carts, carpet vacuum, broom, screw drivers, ladders, standard office equipment including copiers, computers, basic audio-visual equipment, and motor vehicles.
• Ability to understand and apply department procedures and policies.
  
  

Education And Experience

• High school diploma or general education degree (GED) required.
• At least two years of increasingly responsible event and customer service experience or an equivalent combination of education and experience.
• Ability to apply reason, common sense, good judgment and understanding to carry out detailed written or oral instructions.
• Ability to take direction from supervisor and act individually.
• Ability to solve and implement practical solutions to problems.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, and schedule form.
• Ability to foresee and initiate proactive measures to insure customer service and facility integrity.
  
  

Certificates, Licenses, And Registrations

• None
  
  

Physical Demands

While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee must be able to lift 50lbs. and push/pull up to 150lbs. as needed. The employee is occasionally required to stand; reach with hands and arms; climb or balance at a height up to 20ft.; and stoop, kneel, crouch, or crawl.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Walking long distances both indoors and outdoors
• Physical/Labor intensive work including movement for up to 8 hours at a time
• Manual dexterity enough to operate cleaning equipment and tools including ability to continually walk and frequently, bend, twist, kneel, stoop, reach, pull and push
• Strength and stamina enough to set/strike event equipment, operate cleaning equipment, move objects up to 50 pounds and bend, twist, stoop and reach above head in the performance of event setup duties. Push wheeled items up to 150 lbs.
• Vision enough to read diagrams and maps, signs, operate event equipment.
• Make continuous or repetitive arm-hand movements including tasks requiring a full range of motion to reach up and out
• Communication skills enough to provide customer service, interpret work schedules, job duties and convey information to members of the public and supervisor
  
  

Work Environment

The facility has a dynamic and changing event and activity schedule. Employee will be asked to work variable hours including early morning, afternoon, evening, late-night shifts, both during the week, weekends, and some holidays. Shifts will primarily be outdoors in all seasons and weather conditions which may include rain, snow, and extreme hot and cold temperatures. Employees will be asked to work alone or as an unsupervised team. The noise level in the work environment is usually moderate.

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical And/or Recreational Marijuana Use

Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee’s protected status, or any behavior that violates this policy.

Consistent with the City’s respect for the rights and dignity of each employee, the City is committed to providing a work environment that is free from unlawful discrimination and harassment. The City prohibits discrimination or harassment based on protected characteristics, including race, color, national origin, ancestry, creed, religion, sex, sexual orientation (including perceived sexual orientation), gender, gender identity, gender expression, disability, age 40 years or older, pregnancy or related condition, military, veteran status or uniformed service member status, genetic information, marital status or any other status protected under federal, state or local law.

The City is committed to providing a healthy and safe work environment. In addition to the City’s commitment to equal opportunity employment, the City strictly prohibits discrimination or retaliation against an employee who raises any reasonable concern about workplace violations of government health or safety rules or a significant threat to the health or safety of City employees or the public, if the City controls the workplace conditions giving rise to the threat or violation.

Note: Some information in your application may be public information under the Colorado Open Records Act.