OPERATIONAL MANAGER

ACOP - OPERATIONAL MANAGER

Job Summary
The Operational Manager oversees the daily operations of the City's Animal Shelter, ensuring safe, humane, and efficient care for all animals. This role is responsible for supervising animal care staff, coordinating volunteers, adoption and intake processes, and maintaining facility operations. The Operational Manager supports the implementation of department goals, assists with financial and budget oversight, and ensures compliance with health and safety regulations.

Essential Duties and Responsibilities

• Direct and oversee staff and daily shelter operations, including animal intake, care, and placement.
• Assist with development, monitoring, and administration of the department’s budget, policies, and procedures.
• Manages the general operating accounts and accounts receivable/payable (bids, requisitions, purchase orders etc.)
• Oversee purchasing and inventory of supplies, equipment, and medications in accordance with City policies and budget constraints.
• Supervise kennel technicians, veterinary assistants, and volunteer/foster/adoption coordinators.
• Ensure shelter cleanliness, sanitation, animal wellness, and disease prevention protocols.
• Maintain accurate records for adoptions, intakes, medical care, and incident reports.
• Conduct and document in-service training on safety, animal handling, and operational procedures.
• Oversee behavioral assessments to support placement or care plans.
• Assist the Director with regulatory compliance and risk management protocols, including compliance with municipal ordinances, state regulations, and public health requirements.
• Support community adoption events and humane education programs.
• Serves as acting representative of the shelter in the Director’s absence for operational matters.
• Perform other duties as assigned.

Skills, Abilities, and Knowledge

• Ability to lead and supervise, prioritize tasks, and manage multiple operational functions effectively.
• Knowledge of animal behavior, sanitation, basic veterinary care protocols.
• Ability to make sound decisions involving animal welfare, public safety, and operational priorities.
• Ability to work effectively in high-stress and emotionally challenging situations.

Education and Experience

• Associate or bachelor’s degree in animal science or equivalent experience in related field.
• Minimum of three (3) years of experience in animal sheltering, veterinary, or animal services environment.
• Prior supervisory or lead experience preferred.

Other Requirements

• Euthanasia certification is preferred; must be obtained within six (6) months of hire.
• Must possess and maintain a valid driver’s license.
• Work flexible and on-call hours, including evenings, weekends, and holidays as required.

Work Environment and Physical Requirements

• Work is performed in both indoor and outdoor environments.
• Regular exposure to animal-related noise, odors, and varying environmental conditions.
• Ability to lift and carry up to 50 pounds and perform physically demanding tasks such as bending, standing, walking, and animal handling.
• Interaction with animals of varying sizes, temperaments, and health conditions, including aggressive or injured animals.

* This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with this position. Duties and responsibilities may change based on organizational needs.

Position : 1602012

Code : 1-86

Type : INTERNAL & EXTERNAL

Location : ANIMAL CONTROL

Posting Start : 09/30/2026

Posting End : 12/31/9999