Information Technology Analyst I/II/III (Multimedia Systems)

The City of Encinitas is seeking a skilled and knowledgeable Information Technology Analyst (Multimedia Systems), to oversee smooth operation of public infrastructure related to Audio Visual equipment and manage public meeting technical requirements. Incumbents in this position are responsible for planning, creating, and maintaining multimedia materials including video production, web, and social media solutions. Activities require technical knowledge and experience in the assigned area. Responsibilities include providing high-quality meeting audio-visual support, assisting with web content management, video production, digital accessibility compliance, and routine multimedia support activities.

• AV Support: A minimum of two (2) years of direct, hands-on experience providing professional audio-visual (AV) support for public agency meetings. This must include:
  • Meeting support with public officials for city meetings subject to the California's Brown Act
  • Audio conferencing configuration and troubleshooting experience.
  • Live broadcast and streaming operations experience.
  • Proficient, real-time video switcher operation during live broadcasts.
• Troubleshooting Knowledge: Proven ability to rapidly diagnose, isolate, and resolve complex hardware, software, and signal-flow issues in integrated AV, broadcast, and digital environments under active, live-broadcast pressure.
• Production & Design Proficiency: Demonstrated proficiency in graphic design, end-to-end video production, and character generation (CG); As it relates to live broadcast/cablecast infrastructure.
• Compliance & Legislative Knowledge: Practical knowledge of California’s Brown Act regulations, a solid understanding of hybrid meeting infrastructure, and proficiency in digital accessibility requirements to ensure strict public meeting and municipal digital media compliance.
• Interpersonal Skills: Outstanding customer service and interpersonal skills, with the ability to maintain a calm, professional, and reassuring demeanor when assisting elected officials, city staff, and the public under tight deadlines and live broadcast conditions.
• Organizational Skills: Demonstrated ability to manage time effectively, remain highly organized, and successfully balance multiple competing deadlines at once in a dynamic municipal environment.

• Professional AV Certifications: Industry-recognized technical certifications such as AVIXA (Certified Technology Specialist - CTS, CTS-D, or CTS-I), or technical credentials from leading manufacturers such as Extron, Crestron, or BiAmp.
• Agenda & Public Meeting Software: Experience with administering public meeting management and agenda software platforms (such as Granicus, CivicPlus, eScribe, Public Input, or similar municipal systems) is considered a strong plus.

• Video System Administration: Video production system administration, including user access control, backups, and security.
• Accessibility Compliance: Verifies, remediates, and maintains multimedia assets and website uploads to ensure alignment with WCAG standards and California government digital accessibility laws (e.g., implementing closed-captioning, alt-text, and screen-reader friendliness).
• Equipment Operation: Operates, configures, and maintains a variety of professional video, audio, and lighting equipment.
• Live Productions: Sets up, tests, and performs live shots/broadcasts for marketing, informational campaigns, and public council meetings.
• Collaboration: Works collaboratively with city staff, leadership, and various City departments to create, shoot, edit, and produce high-quality video and multimedia productions for web, broadcast and social media outlets.
• Troubleshooting: Performs routine and emergency website, audio-visual, and live broadcast troubleshooting and hardware/software configuration.
• Applications Management: Routinely updates and patches web software integrations, audio-visual control software, and public meeting management applications to ensure continuous uptime, security, and standards compliance.
• Asset Management: Manages mobile audio-visual equipment assets, tracking inventory, schedules, upgrades, and preventative maintenance cycles.
• Help Desk Ticket Resolution: Responds to and resolves Help Desk requests for multimedia-related tickets involving audio-visual systems, website issues, accessibility remediation, and public meeting support needs.

• Knowledge of: Professional video production processes, principles, and equipment; standard audio engineering and live sound reinforcement; video streaming protocols and broadcasting standards; graphic design layouts and asset creation; character generator systems; basic web architecture and Content Management Systems (CMS); hybrid meeting compliance guidelines, California's Brown Act regulations, and public agency accessibility mandates.

• Skill in: Operating complex physical video switchers and audio consoles; troubleshooting integrated digital AV systems; editing digital video and graphics in professional software suites (e.g., Adobe Creative Cloud, Premiere, Photoshop); testing, auditing, and remediating digital media and web pages for WCAG compliance; conveying technical concepts clearly to non-technical users; managing and prioritizing multiple urgent tasks under live broadcast deadlines.

High School Diploma, or General Equivalency Diploma (G.E.D.), and two years of related multimedia / broadcast and/or telecommunications support experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. A Bachelor' Degree in Information Technology, Communications, Marketing, AV Engineering or related filed is highly desirable. 

Salary : $72,363 - $127,067