Volunteer Coordinator

POSITION OVERVIEW

The Volunteer Coordinator is responsible for the recruitment, training, and supervision of volunteers within the organization for the Parks & Recreation Department, Cultural Arts and Special Events Department, and other departments on an as needed basis. This role involves developing and implementing volunteer programs, coordinating events, and ensuring that volunteers are effectively integrated into the City's operations. The supervisor works closely with staff members to identify volunteer needs and to create meaningful opportunities for community engagement. Strong leadership, communication, interdepartmental collaboration, and organizational skills are essential to this role, as is the ability to inspire and motivate a diverse group of volunteers. This role will develop a comprehensive volunteer program for the City of Elgin.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The main duties and responsibilities of this job include managing all aspects of volunteer engagement for and on behalf of the city of Elgin. A detailed breakdown is below.

• Recruit and onboard new volunteers.
• Develop and implement volunteer training programs.
• Management of overall volunteers
• Coordinate volunteer schedules and assignments.
• Coordinating between departments the volunteers needed for each program, service, and event.
• Ensure compliance with all relevant policies and guidelines.
• Maintain accurate records of volunteer hours and contributions.
• Develop strategies to increase volunteer engagement and retention.
• Resolve any issues or conflicts involving volunteers.
• Promote volunteer opportunities through various channels.
• Conduct regular meetings with volunteers to assess progress.
• Provide feedback and professional development opportunities for volunteers.
• Evaluate and recognize volunteer performance.
• Assist with creating and managing the volunteer program budget.
• Create, enhance, and maintain volunteer programs within the community through relationship and partnership building.
• Serve as the back-up for the administration responsibilities of the Restitution Program.
• Work with DCASE Outdoor Event Incentive Program producers to enhance volunteering opportunities.
• Build various volunteer programs based on needs of the event/program using historical data, through the lens of growth.
• Identify paths of efficiencies through the use of volunteers in various events or programs.
• Communicate all volunteer schedules and information with the relevant parties in relation to the event or program in a timely manner.
• Create an internal process through which volunteer effectiveness is managed and follow-up with all parties is overseen.
• Attend events or programs as needed for volunteer management needs. These include but are not limited to: The Fourth of July Celebration, La Fiesta de Elgin, Nightmare on Chicago Street, Brews at Bowes, 1-2 Movies in the Park, 1-2 Concerts in the Park, various parks programs, other events and weekends as needed.

KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor's degree in a related field, high school diploma or equivalent, and/or minimum of two/four years’ experience in volunteer management.
• Minimum of 2 years of experience in a supervisory role.
• Strong interpersonal skills.
• Strong written and verbal communication skills.
• Experience in event planning or program coordination.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Ability to manage multiple projects and deadlines.
• Ability to work with multiple departments.
• Strong problem-solving skills.
• Excellent organizational skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Ability to handle confidential information with discretion
• Strong attention to detail.
• Demonstrated ability to motivate and manage volunteers.
• Ability to work in a fast-paced environment.
• Valid driver's license and reliable transportation.
• Bilingual Spanish preferred.