Utility Billing Clerk

CITY OF EDWARDSVILLE, IL - WE'RE LOOKING FOR YOU!

UTILITY BILLING CLERK

• ACCURATELY PROCESSES BILLING OF UTILITY ACCOUNTS (WATER, SEWER, AND TRASH); RECEIVES AND MAINTAINS RECORDS OF MAINTENANCE.
• STRONG CUSTOMER SERVICE SKILLS TO PROVIDE OUR RESIDENTS THE BEST POSSIBLE SERVICE.
• THERE IS A 6 MONTH PROBATIONARY/TRAINING PERIOD AND THE RATE OF PAY IS $24.81 ONCE TRAINING IS COMPLETE THE HOURLY RATE WILL ADJUST TO $26.18.
• MEDICAL/DENTAL/VISION COVERED AT 100% FOR THE EMPLOYEE.

APPLICATION DEADLINE: Open Until Filled

Must Apply on our website:

https://www.cityofedwardsville.com/187/Employment-Opportunities

JOB RESPONSIBILITIES:

The major task areas required to successfully perform this job

Processes billing of utility accounts

· Manages utility consumption data and communicates with field staff

· Reviews/monitors meter reading system for inaccuracies and possible leaks

· Reviews usage reports and contacts customers regarding irregular activity.

· Imports water meter readings for commercial and residential accounts for billing

· Calculates annual sewer average amounts

· Prepares, prints, and mails utility bills

· Facilitates and maintains records for automatic draft payments

· Processes penalties for late payment

· Processes disconnection notices

· Schedules final readings and prepares final bills for closed accounts

· Calculates adjustments to accounts for incorrect readings

· Issues refund payments for accounts with credit balances

· Maintains and certifies addresses of utility accounts

· Maintains billing calendar

· Calculates and posts billing adjustments

· Prepares corrective billings

· Reconciles utility billing monthly

· Maintains records of maintenance

· Prepares service orders for stopped meters, meter re-reads, water leak tests, etc.

· Communicates with field staff

· Maintains records of maintenance

Prepares monthly and annual reports

Assists Customer Service Clerk with customer assistance. Greets customers and accepts payments for cash receipting. Researches and resolves customer inquiries and complaints. Responds to requests for copies of birth and death certificates.

Assumes other responsibilities as apparent and assigned.

Serves as backup to the other Utility Billing Clerk.

QUALIFICATIONS:

Minimum requirements to competently perform the key responsibilities of this job in terms of educational background, work experience, licenses/certifications, physical requirements and other knowledge, skills, and abilities.

· High school diploma or equivalent

· Associate’s Degree in Accounting/Bookkeeping and/or 2-5 years of previous accounting/bookkeeping experience preferred.

· 1-3 years of clerical experience preferred.

· Attention to detail and excellent organizational skills

· Ability to manage multiple actions/projects simultaneously

· Sound judgment and strong problem-solving skills

· Demonstrated commitment to customer service and exceptional follow-through; ability to interact effectively with the public and other City employees in person or via telephone.

· Ability to communicate at all levels internally and externally

· Good use of the English language – speaking, reading comprehension, spelling, grammar, and punctuation

· Ability to prioritize and work independently in a high-volume team environment

· Demonstrated PC skills; above-average knowledge and experience with Microsoft Word and Excel

· Ability to use the Internet as a research tool

· Excellent typing skills

· Ability to work independently with minimal supervision

· Ability to operate required office equipment to send and receive information with necessary optical, auditory, and manual dexterity

· Ability to closely examine a computer screen or written reports and ability to proofread and check documents for errors

· Ability to use a keyboard to enter, retrieve, or transform words or data

· Ability to walk, stand or sit for an hour or more at a time

· Ability to lift or carry objects weighing 5-20 pounds

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required. It is expected that the employee performs these and any other activities which may be assigned or which may occur in the normal course of work. This description is not a contract or guarantee of employment.

The City of Edwardsville is an Equal Opportunity Employer.

Notice to all applicants: Residents of the City of Edwardsville may receive preferential consideration for employment if all other employment qualifications are equal.

FULL JOB DESCRIPTION AND APPLICATION: WWW.CITYOFEDWARDSVILLE.COM/HR

EQUAL EMPLOYMENT OPPORTUNITY

Job Type: Full-time

Pay: $26.18 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Office

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $25 - $26