Neighborhood Services Manager

Under the general direction of the Director of Development Services, the Neighborhood Services Manager oversees and manages the City’s neighborhood engagement, compliance, and revitalization programs. This position ensures effective implementation of City ordinances and community initiatives related to property maintenance, neighborhood improvement, and public engagement. The Manager oversees personnel, budgets, and operations to promote strong, safe, and vibrant neighborhoods throughout Denison.ESSENTIAL FUNCTIONS

The following duties are typical for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to demonstrate competence and satisfactory performance of these duties. Other duties may be required and assigned.

• Manages daily operations of the City’s neighborhood services division, ensuring compliance with applicable local and state codes.
• Establishes short and long-term goals, objectives, policies, and priorities for neighborhood services and improvement activities.
• Supervises, trains, and evaluates staff performance to maintain a high standard of service delivery.
• Develops and implements strategies to improve departmental efficiency, response times, and resident engagement.
• Reviews and evaluates reports, program results, and documentation for accuracy and consistency.
• Coordinates activities with other City departments including Police, Fire, Planning & Zoning, Building Inspection, and Public Works.
• Serves as liaison between the City, elected officials, citizens, and community organizations to address neighborhood concerns.
• Assists with budget preparation, financial oversight, and expenditure tracking for the Neighborhood Services Division.
• Oversees enforcement actions, community programs, and outreach efforts to ensure compliance and collaboration.
• Prepares and presents reports, recommendations, and updates to the City Council, boards, and commissions.
• Attends conferences, webinars, and trainings to enhance learning and professional growth.
• Represents the department at public hearings, community meetings, and neighborhood events.
• Performs other related duties as assigned.
  
  

KNOWLEDGE SKILLS AND ABILITIES

• Knowledge of neighborhood engagement principles, community development practices, and applicable laws and ordinances.
• Knowledge of building, zoning, and property maintenance codes and City ordinances.
• Knowledge of principles of management, budgeting, and supervision.
• Skill in customer service and community engagement best practices.
• Knowledge of legal processes related to neighborhood programs, abatement, and municipal operations.
• Skill to communicate effectively with staff, citizens, and elected officials.
• Ability to manage and develop professional staff, providing leadership and accountability.
• Ability to analyze and interpret complex codes, ordinances, and regulations.
• Skill to resolve conflicts and negotiate solutions to neighborhood and community issues.
• Ability to use judgment and discretion in decision-making and problem-solving.
• Ability to represent the City of Denison professionally in public forums and media.
• Ability to maintain membership with Code Enforcement Association of Texas.
• Ability to maintain timely and consistent attendance.
  
  

Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Minimum Required Qualifications

• Bachelor’s degree in public administration, business management, urban planning, or a related field.
• Minimum of four (4) years of experience in community development, neighborhood services, code compliance, or a related municipal field.
• At least two (2) years of supervisory or project management experience.
• Equivalent combinations of education and experience may be considered.
• Must possess or obtain certification as a Registered Code Enforcement Officer by the Texas State Department of Health Services or equivalent within twelve (12) months of employment.
• Valid Texas Class C Driver’s License with a satisfactory driving record.
  
  

PREFERRED QUALIFICATIONS

• Experience working in a municipal government environment.
• Knowledge of Denison’s municipal codes, ordinances, and neighborhood programs.
• Knowledge of Texas Local Government Code as it relates to Code Enforcement.
• Current certification from the International Code Council as a Property Maintenance and Housing Inspector.
• Bilingual skills (English/Spanish) are preferred.
• Experience with budgeting, performance tracking, and staff development.
  
  

PHYSICAL AND WORK ENVIRONMENT

The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor or Employee Services.

• Work requires the occasional exertion of up to 50 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and requires walking on uneven terrain, stooping, kneeling, crouching, crawling, climbing stairs and ladders, and reaching with hands and arms.
• Work may involve mobility over rough or difficult terrain.
• Work may also be performed above or below ground, to include heights over 10 feet, as well as underground crawl spaces.
• Work has standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
• Work is generally in a moderately noisy office setting and in the field with adverse environmental conditions including inclement weather and hazardous conditions including mechanical, electrical, fumes, odors, dust/mist, chemicals and exposure to insects.
• May require dealing with persons who are hostile or aggressive, posing threatening conditions.
• Evening and weekend work required to attend meetings or support neighborhood initiatives.