Library Community Rescources Coordinator

Definition

Why work for The Library?

We're not just about books—we’re a community hub where imagination, learning, and connection thrive. If you are enthusiastic about making a positive impact in your community and providing public service, we invite you to join us in our mission to connect a diverse community to resources that educate, enrich, and entertain. Ready to turn the page on a new adventure? Come be part of our team!

This position provides excellent customer service and social work services to the public, helps create a welcoming library environment, provides assistance to individuals needing social service resources, serves as a resource for library employees and other City departments, establishes partnerships with community organizations to strengthen resource connections, and performs various other duties as assigned.

This position may require scheduling at any library facility as well as off-site locations during days, nights, and weekends.

• Temporarily funded position ends June 30, 2027 with the possibility of extension if additional funding becomes available.

We offer a comprehensive benefit package. The cost for a family plan for medical, dental, vision and prescription is only $98.61 per month for 2026 and starts on first day of employment.

Starting hourly rate | $26.46 6 Months | $27.12

The City of Davenport offers a comprehensive benefit package. The cost for a family plan for medical, dental, vision and prescription is only $98.61 per month for 2026 and starts on first day of employment.

We also offers:

• Iowa Public Employee’s Retirement Pension plan
• 457 Deferred Compensation – The City will contribute 5% of the employee’s income to their 457 account if the employee contributes at least 1%.
• 14 paid holidays
• Paid time off
• Life Insurance
• Long Term Disability Insurance
• Tuition Reimbursement
• Flexible spending accounts

Examples Of Duties

• Creates a welcoming environment by providing excellent customer service and maintaining the appearance of public areas.
• Demonstrates commitment to The Library’s mission and vision by actively promoting services and resources.
• Communicates effectively with colleagues, patrons, stakeholders, and the community by responding to queries in a timely manner.
• Prepares and implements library programming for all ages and diverse backgrounds based on the social service needs of the community.
• Identifies and interacts with individuals who may benefit from social service resources through providing information, support, and referrals to appropriate organizations.
• Collaborates with the Quad Cities Open Network hub to coordinate resource referrals.
• Provides consultation, training, and resources to library employees on issues related to the social service needs of patrons.
• Models to colleagues how to effectively interact with patrons experiencing life challenges.
• Helps with library outreach in the community as appropriate to promote social work services.
• Prepares reports on services provided, including statistics, outcomes, and service impacts.
• Develops partnerships and relationships with other City departments and area organizations.
• Provides information to marketing to promote community resources.

Qualifications

Bachelor’s Degree in Social Work or related field from a college or university and professional experience working with diverse populations. Knowledge of community resources preferred but not required. Must maintain Social Worker licensure throughout employment as applicable.

Knowledge and Skills

• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to work effectively with colleagues and diverse groups.
• Demonstrated skills in customer service and the ability to effectively problem-solve.
• Proficiency in basic computer, software, and technology tools.
• Ability to perform, organize, and prioritize work independently.
• Knowledge of community resources and services.
• Ability to maintain strict confidentiality with patron information and needs.
• Experience interacting with community organizations.