Customer Service Clerk I

Department: Customer Service

Job description statements are: intended to describe the general nature and level of work being performed by employees assigned to this job title; not an exhaustive list of all responsibilities, duties, and skills required; and subject to change, as approved by the City Manager.

Job Summary:

Employees in this class are under general supervision. Work is performed executing a variety of clerical duties and resolving customer complaints. Main duties are collection of utility payments and processing applications for utility service.

Examples of work performed: Responds to customer inquiries and resolves complaints concerning utility bills; receives, opens and processes mail; processes customer utility payments through cash registers; balances cash register and cash boxes daily; processes and prepares accounts for utility billing; takes requests for letters of credit; maintains landlord and rental property files; maintains active utility files; interviews the public on matters requiring the interpretation of office policies and procedures; processes customer applications for utility services; performs related duties as required.

Required Knowledge and Abilities:

Knowledge of business English and arithmetic

Knowledge of modern office practices, procedures and equipment

Ability to communicate effectively orally and in writing

Ability to keep records and make reports

Ability to perform a variety of clerical tasks, such as typing, filing, balancing, etc.

Ability to learn clerical tasks readily and to adhere to office routine

Ability to make decisions in accordance with office policies and regulations

Ability to understand and follow oral and/or written instructions

Ability to establish and maintain an effective working relationship with the public and other employees in a calm manner

Qualifications:

High school education or equivalent is required. Experience in clerical work involving considerable contact with the public and handling money is preferred.

Essential Function:

Duties performed primarily in a stationary position approximately 50% of the time in an office environment; Work requires moving about inside the office to access file cabinets, office machinery, etc; inputting data into computers and other office devices; frequently communicating with citizens and utility customers in-person and by telephone.

Full Time Benefits Summary:

• Medical
• Dental
• Vision
• Paid Life Insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary Benefits
• Pension and 401k Retirement Savings
• Paid Holidays
• Paid Sick time

City of Cookeville is an Equal Opportunity Employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations:

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please contact the Human Resources department at (931) 520-5256.