What are the responsibilities and job description for the Utility Service Worker I - W&L position at City of Columbia, MO?
The purpose of this job is to assist in the connection and disconnection of metered services due to account changes. Completes service orders on metered utility services. Collects and records metered service data using GPS.
Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description
- Investigates complaints regarding bills, re-reads meters, examines meters and connections, and reports defects in service lines or meters.
- Assists with performing metered services disconnections and reconnections for delinquent utility accounts.
- Contact customers to investigate and resolve utility billing concerns with metered services.
- Assists with meter data collection and performing non-critical service orders.
- Provides general customer service and support.
- Assists with collection of GPS data.
- Installs and/or replaces water and electric meters.
- Regular attention is a necessary and essential function.
- Performs other duties as assigned.
Supervisory Responsibilities
- Job has no responsibility for the direction or supervision of others.
Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction
- Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contact may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
- Interactions have limited impact on the organization in terms of time, money, or public/employee relations.
Fiscal Responsibility
- Position has limited fiscal responsibility.
- May assist in the collection of data in support of recommendations for departmental budget allocations. May monitor division- or program/promotional-level budgets and expenditures.
Education and Experience - An equivalent combination of education, training and experience will be considered
Education and Experience
- High School diploma or equivalent.
- 1-3 years’ experience in utility operations, preferably with water and electric metering.
Licenses or Certifications
- Valid driver’s license.
Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position
Knowledge of:
- Water meter types, setup, and configuration of radio transmitters.
- Electric meter types, applicable safety practices, and PPE.
- Basic National Electric Codes for electric metered services.
- Common GPS mapping software applications.
- Relevant laws and regulations pertaining to electric and water metering.
- Standard practices, methods, materials, tools, equipment, and safety practices of water and electric meters and billing.
Skill in:
- Typing and/or data entry with minimal errors.
- Communicating verbally to meet the audience’s needs.
- Applying active listening and asking questions for understanding.
- Developing and maintaining effective work relationships.
- Maintaining accuracy and attention to detail.
Ability to:
- Use and maintain hand tools.
- Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships.
- Provide high levels of effective customer service.
- Read and interpret written and verbal instructions.
- Maintain accurate records.
- Work outdoors in inclement weather conditions.
- Work independently and as a member of a team.
- Use software and hand-held devices.
- Focus on tasks.
- Ability to work on-call and respond at all hours of the day/night.
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job
Work Environment:
- Office or similar indoor environment – Sometimes
- Outdoor environment – Frequently or Often
- Street environment – Frequently or Often
- Construction site – Sometimes
- Vehicle – Frequently or Often
- Warehouse environment – Sometimes
- Shop environment – Sometimes
- Right-of-way environment – Sometimes
Exposures:
- Individuals who are hostile or irate – Frequently or Often
- Individuals with known violent backgrounds
- Extreme cold (below 32 degrees) – Frequently or Often
- Extreme heat (above 100 degrees) – Frequently or Often
- Moving mechanical parts – Sometimes
- Fumes or airborne particles – Sometimes
- Loud noises (85 decibels) – Sometimes
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- This position involves frequent exposure to unpleasant environmental conditions and/or hazards, and the majority of work is performed outside or with exposure to risk.
- Incumbents may be required to exert up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly, having to move objects.
- Incumbents are required to feel attributes of objects, grasp, push, stand, walk, drive, reach with hands/arms, stoop, kneel, crouch, climb/balance, operate mechanical equipment, and move up and down from/to a sitting position on the floor.
Hours/Days
M-F 7am – 3:30pm
Starting Salary
$18.87/hr.-$27.56/hr.: commensurate w/training & experience
Pay Grade
105
Number of Positions Available
1
Deadline to Apply
07/27/2026
Open Until Filled
No
Special Instructions to Applicants
Notice to Applicants
Individuals needing accommodation to apply may call 573.874.CITY (2489)
TTY: 711 (MO RELAY)
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE
THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING
The City of Columbia participates in the federal E-Verify work authorization program
TTY: 711 (MO RELAY)
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE
THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING
The City of Columbia participates in the federal E-Verify work authorization program
Salary : $19 - $28