HR Technician I

Description / Position Overview

HR Technician I

Join the City of Colorado Springs’ HR Solutions Center, our Tier 1 customer support hub for all HR-related questions and services. This entry-level role is a great opportunity to build a foundation in human resources while delivering high-quality service to City employees.

This position is ideal for someone who thrives in a fast-paced, high-volume environment, enjoys helping others, and takes pride in accuracy and efficiency. This role focuses heavily on transactional HR support and customer service and is best suited for candidates who enjoy hands-on, detail-oriented work.

Work Schedule: Monday - Friday (in office presence required)

Work Location: City Administration Building, 30 S Nevada Ave, Colorado Springs, CO 80903

• We encourage interested applicants to apply early, as applications will be reviewed as they are received. The position may close without prior notice once filled.*
  
  

This position is subject to budget required furloughs implemented in the 2026 calendar year.

As An HR Technician I, You'll Support Day-to-day Operations And Serve As a First Point Of Contact For Employees Across The Organization

• Provide high-volume customer support by responding to phone, email, and walk-in HR inquiries; Answer and direct customer phone calls and walk-ins who need assistance with injury claims or to file a claim for damage caused by the city
• Process personnel actions including hires, changes, benefit enrollment/modifications, and separations
• Perform accurate, high-volume data entry (e.g., job records, benefits, E-Verify)
• Explain HR policies, processes, and benefits to employees while ensuring compliance
• Run and review routine reports and queries to support HR operations
• Manage administrative tasks such as document intake and ID badge issuance and clearances
• Support team operations and perform other duties as assigned
• Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page
  
  

Successful candidates will bring:

• Effectively balances multiple priorities and deadlines
• Communicates clearly and professionally with a wide range of employees
• Quickly learns new systems, processes, and HR concepts
• Contributes to a positive, team-oriented work environment
• Maintains a high level of accuracy in a fast-paced environment
  
  

Minimum Qualifications

• High school diploma or GED
• One year of full-time, professional experience in human resources, administrative or a customer service role
  
  

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

Preferred Qualifications

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Experience using NeoGov, PeopleSoft, and/or E-Verify
• Experience working in a government setting or high volume customer service role
• Proficiency using Microsoft Office
  
  

Additional Information

Please contact City.Recruiting@coloradosprings.gov for any questions about this position.

Equal Opportunity Employer

The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

• Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).
• Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant’s age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page
• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position’s closing date and time listed in the job posting. HR will review the last application you submit for a position.
  
  

The City's job classifications, including physical demands and descriptions, can be found on the Colorado Springs Class Specifications page

You can view the status of your application on the City of Colorado Springs Careers page.

To be notified of future career opportunities sign up for job alerts on the Job Alerts page.

Working for the City of Colorado Springs is Rewarding!

Please visit the City of Colorado Springs' Total Rewards Site for additional benefits information.

The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.

01

What is the highest level of education you have completed?

• Less than high school
• High School diploma or GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree or above
  
  

02

How many years of full-time professional experience do you posses in a human resources, administrative, or customer service role?

• Less than one year
• One or more years
• Two or more years
• Three or more years
• Four or more years
• Five or more years
• Six or more years
• Seven or more years
• Eight or more years
• Nine or more years
• Ten or more years
  
  

03

Please tell us more about your relevant experience, including where and when you gained this experience, and what job duties you were responsible for.

04

Do you have experience with any of the following? Please check all that apply.

• NeoGov systems
• PeopleSoft
• E-Verify
• Working in a government setting
• Working in a high volume customer service role
• None
  
  

05

Please explain what interests you most about this role and how it aligns with your long-term professional goals.

06

Briefly describe a time when you worked on a team. What was your role, and what made the teamwork successful?

• Required Question