What are the responsibilities and job description for the Community Service Officer II position at City of Colorado Springs?
Description / Position Overview
About the Job: Community Service Officer II (CSO II)
The Community Service Officer positions (CSO) are assigned to the Colorado Springs Police Department substations. CSOs operate in the field wearing a CSO uniform and driving a marked white and green “Community Service” cruiser. CSOs spend a large portion of their day in their vehicle and get in and out of the vehicle often. CSOs are dispatched to cold property crimes where the suspect is unknown. When conducting the investigation, CSOs interview victims and witnesses, process the crime scene, collect evidence, and complete thoroughly written police reports. This position also responds to traffic accidents to assist police officers and detectives by handing out and explaining driver statement forms, taking photos, conducting traffic control (this may include standing in the roadway to direct traffic, and it may be necessary to quickly move out of the way of an oncoming vehicle), and clearing the scene by requesting tow services for disabled vehicles. CSOs respond to traffic hazards and often need to clear the roadway of stalled vehicles, debris, or downed animals. This may involve quickly and safely darting out into the roadway and active traffic to retrieve and remove hazardous items to prevent further safety issues. This position responds to parking violations and may write parking citations for violations of City parking codes. As needed CSOs will cover the front desk of a police substation by providing customer service and assistance to citizens and officers. Once enough experience is gained, this position helps in classroom and field training of new CSO recruits. CSOs must be proficient with computers. Once hired, CSOs must maintain a working knowledge of Colorado Revised Statutes and Police Department policies and procedures.
This position provides 365 days coverage. You must be able to work your assigned shift (day shift or swing shift) on weekdays or weeknights, weekends, and holidays. Schedules are typically 4 – 10 hour shifts. You must be able to work overtime as operationally necessary.
Job Posting Statement: This position is subject to budget required furloughs to be implemented in the 2026 calendar year, and any furloughs subsequently approved.
Come explore the possibilities a career with the City of Colorado Springs can offer!
We're an accredited pay equity employer!
Your starting pay will be within the posted hiring range based on your years of experience and education. As an employee with the City of Colorado Springs, there is Room to Grow! See the full potential of growth for this position here: 2026 Salary Schedule
As a CSO II, you will: Performs the essential functions of a Community Services Officer I as well as:
Preferred Qualifications
Please contact CSPD Human Resources at cspdhiring@coloradosprings.gov for any questions about this position.
Pre-employment Requirements: The job offer will be contingent upon successful completion of a polygraph examination, fingerprinting, extensive background check, and other pre-employment assessments.
Applicants that have used marijuana or CBD products within 3 months from the date of their application submission will not be eligible for hire. More information about the Colorado Springs Police Department’s Marijuana Use Policy can be found here.
Physical Demands: Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly.
Environmental Conditions: This position involves physically demanding work to include sitting, standing, and walking for extended periods of time; stooping, bending, twisting and turning, pushing and pulling, kneeling, crouching, and crawling; occasional climbing or balancing; and working outdoors in sometimes adverse weather and heavy traffic conditions.
Equal Opportunity Employer
The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
Apply to Join Our Team
You can view the status of your application on the City of Colorado Springs Careers page.
To be notified of future career opportunities sign up for job alerts on the Job Alerts page.
Working for the City of Colorado Springs is Rewarding!
Please visit the City of Colorado Springs' Total Rewards Site for additional benefits information.
The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.
01
Do you have the equivalent of completion of the twelfth grade (high school diploma or GED)?
Do you have three or more years of full-time, professional experience in a related field?
Have you completed college level coursework in the criminal justice field or a related field?
Do you have law enforcement experience?
Are you able to obtain a Colorado notary upon hire? Information regarding who can become a CO Notary can be found here https://www.sos.state.co.us/pubs/notary/home.html
By answering yes to this question, I acknowledge that I have read and understand CSPD's Marijuana Use Policy, which can be found on CSPD's website https://coloradosprings.gov/police-department/page/marijuana-use
About the Job: Community Service Officer II (CSO II)
The Community Service Officer positions (CSO) are assigned to the Colorado Springs Police Department substations. CSOs operate in the field wearing a CSO uniform and driving a marked white and green “Community Service” cruiser. CSOs spend a large portion of their day in their vehicle and get in and out of the vehicle often. CSOs are dispatched to cold property crimes where the suspect is unknown. When conducting the investigation, CSOs interview victims and witnesses, process the crime scene, collect evidence, and complete thoroughly written police reports. This position also responds to traffic accidents to assist police officers and detectives by handing out and explaining driver statement forms, taking photos, conducting traffic control (this may include standing in the roadway to direct traffic, and it may be necessary to quickly move out of the way of an oncoming vehicle), and clearing the scene by requesting tow services for disabled vehicles. CSOs respond to traffic hazards and often need to clear the roadway of stalled vehicles, debris, or downed animals. This may involve quickly and safely darting out into the roadway and active traffic to retrieve and remove hazardous items to prevent further safety issues. This position responds to parking violations and may write parking citations for violations of City parking codes. As needed CSOs will cover the front desk of a police substation by providing customer service and assistance to citizens and officers. Once enough experience is gained, this position helps in classroom and field training of new CSO recruits. CSOs must be proficient with computers. Once hired, CSOs must maintain a working knowledge of Colorado Revised Statutes and Police Department policies and procedures.
This position provides 365 days coverage. You must be able to work your assigned shift (day shift or swing shift) on weekdays or weeknights, weekends, and holidays. Schedules are typically 4 – 10 hour shifts. You must be able to work overtime as operationally necessary.
Job Posting Statement: This position is subject to budget required furloughs to be implemented in the 2026 calendar year, and any furloughs subsequently approved.
Come explore the possibilities a career with the City of Colorado Springs can offer!
We're an accredited pay equity employer!
Your starting pay will be within the posted hiring range based on your years of experience and education. As an employee with the City of Colorado Springs, there is Room to Grow! See the full potential of growth for this position here: 2026 Salary Schedule
As a CSO II, you will: Performs the essential functions of a Community Services Officer I as well as:
- Complete property crime reports and interview victims
- Collect and process evidence
- Complete fraud reports
- Complete missing person/runaway reports
- Respond and assist with traffic hazards
- Communicate via radio
- Operate a vehicle safely in non-emergency situations
- Testify in court as necessary
- Administer first aid as necessary
- Respond to active traffic accident calls for service and perform traffic control duties
- Respond to parking violations and abandoned vehicles
- Provide front desk coverage at divisions when necessary
- Assist with CSO training including planning, instruction and graduation, as well as identify issues for in-service training
- Provide field training for community service officers by mentoring and providing guidance
- Maintain proficiency with basic municipal code and state statutes
- Knowledge of computer systems, as well as modern technology and the ability to learn and use agency specific computer software programs
- Ability to work assigned shift work
- Ability to respond to low priority calls
- Ability to collect, process and place evidence
- Ability to communicate verbally and in writing including writing reports and summaries
- Ability to operate a vehicle safely and enter and exit a patrol vehicle in a quick and safe manner.
- Ability to move in and out of traffic in a quick and safe manner.
- Ability to work independently and problem solve
- Ability to testify in court, as necessary
- Ability to handle stressful contacts and negative interactions with diplomacy
- Ability to learn and apply pertinent state statutes, municipal ordinances, and department procedures
- Equivalent to completion of the twelfth grade (high school diploma or GED)
- Three years full time, professional experience in a related field.
- Possess, or obtain upon hire, a valid, non-probationary Colorado driver’s license not subject to restrictions related to alcohol and/or drug related violations or pending charges
- Candidate must be able to obtain a Colorado notary upon hire
- Candidate must be able to obtain NCIC/CCIC certification upon hire
Preferred Qualifications
- College level coursework in the criminal justice field or a related field
- Law enforcement experience
Please contact CSPD Human Resources at cspdhiring@coloradosprings.gov for any questions about this position.
Pre-employment Requirements: The job offer will be contingent upon successful completion of a polygraph examination, fingerprinting, extensive background check, and other pre-employment assessments.
Applicants that have used marijuana or CBD products within 3 months from the date of their application submission will not be eligible for hire. More information about the Colorado Springs Police Department’s Marijuana Use Policy can be found here.
Physical Demands: Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly.
Environmental Conditions: This position involves physically demanding work to include sitting, standing, and walking for extended periods of time; stooping, bending, twisting and turning, pushing and pulling, kneeling, crouching, and crawling; occasional climbing or balancing; and working outdoors in sometimes adverse weather and heavy traffic conditions.
Equal Opportunity Employer
The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
Apply to Join Our Team
- Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).
- Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
- Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant’s age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
- We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page
- Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position’s closing date and time listed in the job posting. HR will review the last application you submit for a position.
You can view the status of your application on the City of Colorado Springs Careers page.
To be notified of future career opportunities sign up for job alerts on the Job Alerts page.
Working for the City of Colorado Springs is Rewarding!
Please visit the City of Colorado Springs' Total Rewards Site for additional benefits information.
The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.
01
Do you have the equivalent of completion of the twelfth grade (high school diploma or GED)?
- Yes
- No
Do you have three or more years of full-time, professional experience in a related field?
- Yes
- No
Have you completed college level coursework in the criminal justice field or a related field?
- Yes
- No
Do you have law enforcement experience?
- Yes
- No
Are you able to obtain a Colorado notary upon hire? Information regarding who can become a CO Notary can be found here https://www.sos.state.co.us/pubs/notary/home.html
- Yes
- No
By answering yes to this question, I acknowledge that I have read and understand CSPD's Marijuana Use Policy, which can be found on CSPD's website https://coloradosprings.gov/police-department/page/marijuana-use
- Yes
- No
- Required Question