Crisis Navigator (HOP)

Description / Position Overview

Crisis Navigator (HOP)

In this position, you will play a critical role in the CPH (Community and Public Health) division of the CSFD (Colorado Springs Fire Department). You will be responsible for performing assessments, intensive case management, behavior modification, and solution focused treatment for members of our Homeless Outreach Program (HOP).

This position is subject to budget required furloughs to be implemented in the 2026 calendar year, and any furloughs subsequently approved.

Learn more about this team: Community and Public Health

Job Type: Full-time; 40hours/week

• Conduct daily outreach in a team with a Behavioral Health Clinical Navigator for those experiencing homelessness in Colorado Springs
• Conduct intensive case management and community navigation for members on a daily basis; manage a caseload of high-needs clients
• Respond to requests from the community for unhoused individuals experiencing behavioral health crisis for assessment and assistance
• Create intervention planning/goal setting for each member assigned
• Complete case conceptualization/presentation in case review, internal staffings, and community meetings
• Represent CPH at community meetings and report outcomes to supervisor
• Conduct assessments for program enrollment and case management/navigation
• Implement behavioral modification/solution focused treatment for issues that are hindering improvement
• Conduct psychoeducation specific to the client's reported diagnoses and symptomology
• Complete intake/assessment for those individuals referred to CPH programs for additional support
• Coordinate care with various community partners including, primary care, behavioral health, substance abuse, and other available resources
• Participate in case consultation, internal and external, to assist compliance of member
• Interact in professional-to-professional communication to advocate for member
• Assist with referral management
• Assist with community outreach, building relationships with partners/agencies, and maintaining positive alliances
• Monitor emergency medical response interactions and notifications for compliance

• Appropriate scope of practice expectations
• Cognitive Behavioral Therapy/Solution focused treatment
• High needs, mentally ill clientele
• Substance abuse and polypharmacy concerns/treatments
• Goal setting and treatment planning

• Complete assigned tasks with minimal supervision
• Demonstrate leadership and task management skills
• Recognize when to seek additional supervision/consultation
• Identify any ethical concerns that might arise and discuss with supervisor
• Represent CSFD in a professional capacity
• Accept constructive criticism and demonstrate a willingness to learn
• Navigate electronic medical records independently after training
• Set clear and firm boundaries with clients
• Function in a complex and fluid work environment
• Communicate professionally, effectively, and efficiently with all stakeholders

Minimum Qualifications

• A bachelor’s degree from an accredited college or university with major coursework in social work, counseling, psychology, or related field
• One year of full-time experience working with patients in a behavioral health setting
• Possess, or obtain upon hire, and maintain a valid, non-probationary Colorado driver's license not subject to restriction related to alcohol and/or drug violations or pending charges

One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements.

Preferred Qualifications

• Experience working with patients in a crisis setting

Additional Information

Physical Demands: This position requires the ability to lift up to 20 pounds occasionally and 10 pounds frequently.

Please contact CSFD Human Resources at csfdhr@coloradosprings.gov
for any questions about this position.

Equal Opportunity Employer

The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

• Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).

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• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position’s closing date and time listed in the job posting. HR will review the last application you submit for a position.

The City's job classifications, including physical demands and descriptions, can be found on the Colorado Springs Class Specifications page

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