Recreation Leader I PTP

Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following: 

• Performs consistent and professional customer service for the recreation facility patrons and community; responds to program inquiries, provides registration guidance and direction, and promotes recreation programs, facilities, and classes. 

• Maintains, cleans, and performs general upkeeping duties for the recreational facilities; wipes windows, removes trash, replaces supplies, and monitors the general cleanliness and organization of the facilities; counts cash drawers, does deposits, and monitors balances. 

• Manages, monitors, updates, and sets the facility program calendar; sets up classes, determines prices, changes seasonal programs, and ensures that all programs are organized to run smoothly.  

• Greets, engages, registers, directs, and performs all check in duties for the recreation facilities; answers phones, provides online responses, and ensures all patrons have all necessary information that has been requested. 

• Researches, gathers, and compiles information for potential day trips and other offerings; arranges transportation, prepares pricing, and attends trips when needed. 

• Creates and prepares contracts for instructors within the recreation facilities; reviews programs and classes, identifies the patron attendance levels, and calculates disbursements based on information. 

• Manages, supports, and assists with youth and adult programs; creates informational documents for our participants regarding dates, activities, and requirements. 

• Performs any and all duties and tasks required or necessary to ensure all programs and centers work well and meet the needs of the community; processes payments, runs various reports, manages the care of the centers, and ensures the efficiency and flow of the recreational facilities. 

• Performs other duties as assigned. 

Licenses, Certifications, and Equipment: 

A valid State driver's license is required. 

Education and Experience: 

High School Diploma, High School Equivalency Diploma, G.E.D. Certificate PLUS one (1) year of customer service, recreation, sports, arts, or other social activities preferred; OR an equivalent combination of education, training, and experience may be considered. 

Knowledge of –  

• Customer service and engaging with facility patrons 

• City recreational programs, classes, and activities 

• Facility maintenance and organization 

• First aid and how to maintain order and discipline in stressful situations 

• Record keeping, report preparation, filing methods, and records 

• General office policies and procedures; computers and general office equipment 

Skill in –  

• Organizing work and setting priorities to meet deadlines 

• Engaging with patrons and directing them to the appropriate programs 

• Researching, compiling, and summarizing a variety of informational and statistical data 

• Establishing good relationships with patrons and fellow staff 

• Operating a computer with proficiency, typing and software