Parking, Facilities and Security Aide

Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following: 

• Provide basic security enforcement and patrol of public parking facilities, patrols and monitors the marina, airpark, libraries, and other public facilities; ensures the spaces are safe, clean, and that all general activities follow City rules and regulations. 

• Assists visitors to City owned parking lots and garages on how to operate meters and pay for parking spaces, how to use parking applications on mobile devices, and answers parking related questions. 

• Operate, uses, and monitors a police radio; calls, alerts, and summons police officers for various criminal and non-criminal matters as required.   

• Facilitates and enforces security rules and measures to ensure the safety of the general public; reports suspicious activities to the proper authorities and performs general safety protocols. 

• Performs various safety duties in City parking facilities to include the placement and removal of police barricades, traffic control signs, and other precautions used to ensure safety of individuals crossing or operating vehicles on hazardous streets.    

• Assists with parking restrictions, keeping parking areas clean and orderly to ensure that space usage is maximized, assists customers with locating vehicles, directing motorists to open parking lots or parking spaces, and serving as an ambassador to the community regarding parking and special event information. 

• Provides, gives, and communicates directions and information to citizens, visitors, and tourists. 

• Assists, supports, and participates in special duties during parades and other special events or projects. 

• Performs other duties as assigned.  

Knowledge of –  

• Municipal and state motor vehicle parking regulations and ordinances 

• City geography, facilities, agencies, and local hospitals 

• Parking structures, garages, and areas 

• Basic principles and practices of parking enforcement 

• Department policies and protocols 

Skill in –  

• Reading and applying City Parking Ordinances, training manuals, street maps, and other job manuals 

• Critical thinking and advanced service skills 

• Handling and assisting the public with questions and concerns 

• Solving problems and addressing public concerns 

• Making mature judgments in emergent situations 

• Establishing and maintaining good relationships 

• Dealing tactfully with the public