What are the responsibilities and job description for the Licensed Program Supervisor/Emergency Services position at City of Chesapeake?
The ES Program Supervisor plays a vital leadership role in supporting the 24/7 operations of Emergency Services at CIBH and CIT sites. This position provides direct supervision to Senior Clinicians and ensures smooth, high-quality delivery of crisis services every day of the year. The supervisor oversees all program functions, including pre-admission screenings, court and liaison activities, outpatient forensic restoration, Mandatory Outpatient Services, and crisis intervention. This role also ensures full compliance with local, state, and federal guidelines that govern the civil commitment process and related program activities.
The ES Program Supervisor is responsible for compiling monthly statistical reports, guiding staff through complex operational decisions, and offering consultation and education to community partners. Strong communication, sound judgment, and the ability to navigate high-pressure situations are essential.
What this role does
• Leads and supports Emergency Services operations, providing around-the-clock clinical consultation and required monthly supervision for certified Preadmission Screening Clinicians.
• Manages key processes including crisis intervention, pre-admission screenings, community resource coordination, and interpretation of clinical and legal guidelines related to civil commitment.
• Trains and mentors staff in service delivery, documentation standards, administrative procedures, and community education.
• Prepares clear, concise correspondence, reports, policies, and procedures while ensuring consistent adherence to agency standards.
• Partners with the MH/SA Director to enhance service delivery and improve outcomes across the unit.
• Identifies trends, resolves operational challenges, and recommends strategies to strengthen service delivery.
• Manages the unit budget, monitors expenditures, and evaluates financial effectiveness of programs such as the Regional Reinvestment Project.
• Demonstrates strong clinical assessment and diagnostic skills, applying appropriate treatment models and guiding staff in their professional development.
This position is ideal for a clinical leader who thrives in a fast-paced environment, excels at guiding teams, and is committed to delivering high-quality emergency services to the Chesapeake community.