What are the responsibilities and job description for the Office Support Specialist (HRA) position at City of Bloomington, MN?
Primary Objective
CITY VALUES & EXPECTATIONS
Essential Duties
MINIMUM QUALIFICATIONS
Supervision Of Others
This position does not supervise others.
Anticipated Hiring Range: $30.51 – $ 32.36 Hourly
2024 Full Salary Range: $30.51 – $40.67 Hourly
Full-Time; Non-Exempt; Union; Benefits Eligible
The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black, indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.
The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change
Benefits
Benefits for regular, full-time employees of the City of Bloomington (with the exception of 24 hour firefighters and 24 hour fire fighter/paramedics) include the following:
The City of Bloomington (City) is asking you to supply information (data) as part of your application for employment with the City. The Minnesota Government Data Practices Act (MGDPA) classifies this data as private data about you. The law does not require you to provide the data and there is no legal consequence for refusing to provide the data. However, if you do not provide the requested data, the City may not have enough information to consider your application and you may not move forward in the selection process. If you do provide the data, City employees and its agents may have access to your private data if their work assignments reasonably require access. The hiring manager or supervisor, human resources employees, and members of an interview panel, which may include non-City employees, will have access to some of your private data during the application and selection process. State or federal law or a court order may allow others to have access to your data also. The City will not disclose any of your private data to any member of the general public without your permission. The MGDPA classifies the following information as public data about applicants: veteran status, relevant test scores, rank on eligible list, job history, education and training, and work availability. If you are a finalist for the position, your name is also public. A "finalist" is a person the City selects for an interview. Do you agree to supply the data the City is requesting as part of your application for employment?
I understand that in order for my application to receive every consideration in the selection process, I must complete the following supplemental questionnaire completely for this position. Attaching a resume is NOT a substitute for completing an answer. If a question is answered by the statement "See Resume", the question will be treated as if there is no answer. The information I provide will be reviewed and used to determine my eligibility to move forward in the selection process. Unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. If the supplemental question is not applicable to you, please indicate N/A.
I have read and understand the above instructions regarding supplemental questions.
Did you read and review the Working Conditions and Physical Demands checklist and the Remote Work availability? Once you click on the link
This is a reminder that you should check your Spam/Junk folder as emails from the City of Bloomington might end up being received in those folders and not your inbox. Please note that the City won't send out communications until after the job posting has officially closed unless the posting clearly states otherwise. Please acknowledge that you have read and understood this informational message.
The advertised wage for this position is $30.51-$32.36 Hourly. If selected for this position, are you willing to accept a wage within this range?
Please indicate your highest level of education completed.
If you indicated you have post-secondary education, please summarize coursework or list degree earned, area of study, name of institution and dates you attended. If not applicable to you, indicate N/A.
08
How many years of responsible office support experience do you possess?
If you indicated that you possess responsible office experience, please summarize your experience including Job Title, name of organization, and relevant duties. If this does not apply to you, please indicate N/A.
10
Please select the Microsoft Office software that you have used. If this does not apply to you, please select Not Applicable.
How many years of customer service experience do you possess?
if you indicated that you possess customer service experience, please summarize that experience including Job Title, name of organization, and relevant job duties. If this does not apply to you, please indicate N/A,
13
How many years of work experience with affordable housing programs including the Housing Choice Voucher (Section 8 rent assistance) program do you possess?
If you indicated you have work experience in with affordable housing programs including the Housing Choice Voucher (Section 8 rent assistance) program, please summarize your experience including Job Title, place of employment, and relevant job duties. If not applicable, indicate N/A.
15
Do you possess experience with software programs used by the HRA including YARDI or Munis?
If you indicated that you have experience with software programs used by the HRA including YARDI or Munis, please summarize this experience including Job Title, name of organization, and how you utilized the software. If this does not apply to you, please indicate N/A.
17
Do you fluently speak a second language, in addition to English, that has a recognized presence in the community? Recognized prevalent languages in the City of Bloomington are Spanish, Somali, Vietnamese, Chinese Mandarin, and Hmong. Fluent means you can sustain a conversation, demonstrate intelligible pronunciation which doesn't interfere with understanding, and communicate at informal and some formal levels.
If you indicated you speak a language other than English that you are FLUENT in, please list the language(s) and years spoken. If not applicable, please indicate N/A.
19
This Question Is To Determine Your Status As a Veteran Under The Veteran's Preference Statute, Minnesota Statutes, 43A.11. Please Check The Statement Below Which Best Describes Your Current Veteran's Status
If you are a Veteran and achieve the minimum passing rating, do you wish to apply your veteran's preference bonus points? If you answer yes, you MUST complete the City of Bloomington's Veteran Preference Questionnaire (
- Round 1 Interviews will be virtual and take place the week of January 5, 2026*
CITY VALUES & EXPECTATIONS
- Models and contributes to a positive work environment, culture of communication, engagement and safety
- Communicates effectively and respectfully with employees and the general public, including but not limited to those of diverse racial, ethnic, religious and socioeconomic backgrounds
- Works cooperatively as a member of a team; develops and maintains effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions
- Embraces the City’s shared values and contributes towards accomplishing the City’s vision and goals by being creative, innovative, continuously learning, and communicating clearly
Essential Duties
- Be the point of contact for customer service inquiries, including staffing the front counter and monitoring the phone. Answer questions or make referrals where appropriate, communicating effectively with the public and city staff to ensure dissemination of complete and accurate information
- Receive, prepare, and process various documents and reports for the HRA, including researching and assembling data requested by Administrator
- Complete various administrative tasks such as mailings, electronic signature requests, and/or scheduling meetings
- Respond to questions regarding Section 8 and HRA program information and procedures
- Create and update HRA web pages, flyers, and other communication materials
- Prepare and code weekly HRA check requests for payment
- Process changes, new clients, vendors, deletions, payments, or complete other basic billing functions using Munis
- Maintain HRA electronic and file/binder organizational system
- Co-coordinator of Home Improvement Fair (including vendor registrations, website information, press releases, advertising, setup, etc.) and other outreach or community engagement events
- Arrange conference and training registrations for Board and staff
- Attend bimonthly evening HRA Board meetings as Secretary on the 2nd and 4th Tuesday of every month. Post agenda and take minutes
- Lead small administrative projects such as file management cleanup, document retention, uploading records to Laserfiche, or website redesign
- Ability to respond quickly and positively to customer needs and find responsive solutions
- Demonstrate a friendly, patient, and positive attitude in all customer interactions
- Work assignments are completed in a thorough, accurate, and timely manner
- Priorities of work assignments are effectively established and maintained
- Excellent written communication skills, including editing, proofreading, and the ability to analyze documents for accuracy
- Work is performed effectively under pressure and deadlines are met
- Files are maintained in an accurate, complete, and timely manner
- Contacts with City staff, HRA clients, or general public create a favorable image of the Division.
- Dependable and accountable
- Ability to operate a keyboard with speed and accuracy
- Ability to adapt to change while working in a high-paced, high customer volume area
- Ability to communicate effectively orally, in writing, over the phone, or in person
- Possess excellent aptitude, organizational skills, and critical thinking skills
- Ability to multi-task while maintaining a professional and positive attitude
- Ability to work cooperatively as a team member
- Ability to work under minimal supervision, effectively under pressure, and meet deadlines
- Ability to develop and maintain effective working relationships with the public and City staff
- Ability to work overtime when necessary and attend night meetings when needed
MINIMUM QUALIFICATIONS
- High School graduate or equivalent
- 3 years of responsible office support experience
- Excellent Microsoft Office Suite skills
- Minimum 1 year of customer service experience
- Minimum 1 year of work experience with affordable housing programs including the Housing Choice Voucher (Section 8 rent assistance) program
- 2 years post high school (or equivalent) education
- Experience with software programs used by the HRA including YARDI or Munis
- Ability to speak a second language in addition to English that has a recognized presence in the community. Frequent languages include Somali, Spanish, Hmong or Vietnamese
Supervision Of Others
This position does not supervise others.
Anticipated Hiring Range: $30.51 – $ 32.36 Hourly
2024 Full Salary Range: $30.51 – $40.67 Hourly
Full-Time; Non-Exempt; Union; Benefits Eligible
The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black, indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.
The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change
Benefits
Benefits for regular, full-time employees of the City of Bloomington (with the exception of 24 hour firefighters and 24 hour fire fighter/paramedics) include the following:
- 10 days paid vacation per year
- 13 days paid personal leave per year
- 13 paid holidays per year
- 12 weeks paid parental leave
- Employee health and dental insurance
- Paid employee life insurance
- Paid employee disability insurance
- Employer/employee paid pension
- Deferred compensation
- Tuition assistance program
- Health club membership reimbursement
- Flexible spending account
- Employee Assistance Program
- Other optional benefits
- Great suburban location, on bus line
- Free employee parking
- (Union contracts may vary from the above list.)
The City of Bloomington (City) is asking you to supply information (data) as part of your application for employment with the City. The Minnesota Government Data Practices Act (MGDPA) classifies this data as private data about you. The law does not require you to provide the data and there is no legal consequence for refusing to provide the data. However, if you do not provide the requested data, the City may not have enough information to consider your application and you may not move forward in the selection process. If you do provide the data, City employees and its agents may have access to your private data if their work assignments reasonably require access. The hiring manager or supervisor, human resources employees, and members of an interview panel, which may include non-City employees, will have access to some of your private data during the application and selection process. State or federal law or a court order may allow others to have access to your data also. The City will not disclose any of your private data to any member of the general public without your permission. The MGDPA classifies the following information as public data about applicants: veteran status, relevant test scores, rank on eligible list, job history, education and training, and work availability. If you are a finalist for the position, your name is also public. A "finalist" is a person the City selects for an interview. Do you agree to supply the data the City is requesting as part of your application for employment?
- Yes
- No
I understand that in order for my application to receive every consideration in the selection process, I must complete the following supplemental questionnaire completely for this position. Attaching a resume is NOT a substitute for completing an answer. If a question is answered by the statement "See Resume", the question will be treated as if there is no answer. The information I provide will be reviewed and used to determine my eligibility to move forward in the selection process. Unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. If the supplemental question is not applicable to you, please indicate N/A.
I have read and understand the above instructions regarding supplemental questions.
- Yes
- No
Did you read and review the Working Conditions and Physical Demands checklist and the Remote Work availability? Once you click on the link
- Yes
- No
This is a reminder that you should check your Spam/Junk folder as emails from the City of Bloomington might end up being received in those folders and not your inbox. Please note that the City won't send out communications until after the job posting has officially closed unless the posting clearly states otherwise. Please acknowledge that you have read and understood this informational message.
- Yes
- No
The advertised wage for this position is $30.51-$32.36 Hourly. If selected for this position, are you willing to accept a wage within this range?
- Yes
- No
Please indicate your highest level of education completed.
- High School or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree or Higher
- Not Applicable
If you indicated you have post-secondary education, please summarize coursework or list degree earned, area of study, name of institution and dates you attended. If not applicable to you, indicate N/A.
08
How many years of responsible office support experience do you possess?
- Less than 3 years
- 3 years
- 4-5 years
- 6 years
- 7 years
- Not Applicable
If you indicated that you possess responsible office experience, please summarize your experience including Job Title, name of organization, and relevant duties. If this does not apply to you, please indicate N/A.
10
Please select the Microsoft Office software that you have used. If this does not apply to you, please select Not Applicable.
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Not Applicable
How many years of customer service experience do you possess?
- Less than one
- 1 year of experience
- 2-3 years of experience
- 4 years of experience
- Not Applicable
if you indicated that you possess customer service experience, please summarize that experience including Job Title, name of organization, and relevant job duties. If this does not apply to you, please indicate N/A,
13
How many years of work experience with affordable housing programs including the Housing Choice Voucher (Section 8 rent assistance) program do you possess?
- Less than 1 year of experience
- 1 year of experience
- 2-3 years of experience
- 4 years of experience
- Not Applicable
If you indicated you have work experience in with affordable housing programs including the Housing Choice Voucher (Section 8 rent assistance) program, please summarize your experience including Job Title, place of employment, and relevant job duties. If not applicable, indicate N/A.
15
Do you possess experience with software programs used by the HRA including YARDI or Munis?
- Yes
- No
If you indicated that you have experience with software programs used by the HRA including YARDI or Munis, please summarize this experience including Job Title, name of organization, and how you utilized the software. If this does not apply to you, please indicate N/A.
17
Do you fluently speak a second language, in addition to English, that has a recognized presence in the community? Recognized prevalent languages in the City of Bloomington are Spanish, Somali, Vietnamese, Chinese Mandarin, and Hmong. Fluent means you can sustain a conversation, demonstrate intelligible pronunciation which doesn't interfere with understanding, and communicate at informal and some formal levels.
- Spanish - FLUENT
- Somali - FLUENT
- Vietnamese - FLUENT
- Chinese Mandarin - FLUENT
- Hmong - FLUENT
- I am not FLUENT in those languages or I am FLUENT in another language
If you indicated you speak a language other than English that you are FLUENT in, please list the language(s) and years spoken. If not applicable, please indicate N/A.
19
This Question Is To Determine Your Status As a Veteran Under The Veteran's Preference Statute, Minnesota Statutes, 43A.11. Please Check The Statement Below Which Best Describes Your Current Veteran's Status
- I am not a Veteran
- I am a Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation
- I am the spouse of a deceased Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation
- I am a disabled Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation
- I am the spouse of a disabled Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation and is unable to use the preference due to the disability
If you are a Veteran and achieve the minimum passing rating, do you wish to apply your veteran's preference bonus points? If you answer yes, you MUST complete the City of Bloomington's Veteran Preference Questionnaire (
- Yes
- No
- Not Applicable
Salary : $31 - $41