What are the responsibilities and job description for the Emergency 911 Operator/Dispatch position at City of Bella Vista Arkansas?
Job Description
Becoming a 911 Dispatcher for the City of Bella Vista, AR requires individuals with exceptional communication skills, problem-solving abilities, and empathy. As an emergency care provider, they are responsible for receiving emergency and non-emergency calls, processing police, fire, and medical services-related calls, and maintaining accurate records.
Key Responsibilities:
Requirements:
Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Performs bending and reaching necessary to obtain resource materials; subject to sitting for long periods of time. Must be able to grip objects and wear communications headset that will cover or fit within the canal of one ear. Must be able to speak clearly, enunciate properly, hear and understand spoken communications originating simultaneously from both the headset and other sources in the communication room. Lift and carry boxes of computer paper weighing up to 40 pounds as required.
Work Environment: Work is performed in an area with background noise from radios, telephones, fax/copy machine, and other equipment. Shift work is required, including weekends and holidays. Subject to shift being changed with minimal notice. May be required to work overtime when necessary, sometimes on short notice. Subject to possible verbal abuse from callers, and frequent exposure to traumatic situations. The noise level for this environment is moderate. Primarily indoors, with heating and cooling regulated; exposure to constant noise in a work environment with minimal natural lighting.
Becoming a 911 Dispatcher for the City of Bella Vista, AR requires individuals with exceptional communication skills, problem-solving abilities, and empathy. As an emergency care provider, they are responsible for receiving emergency and non-emergency calls, processing police, fire, and medical services-related calls, and maintaining accurate records.
Key Responsibilities:
- Receives and transmits telephone and radio messages.
- Receives reports and complaints coming to the dispatch center by telephone, from radio cars and other sources.
- Keeps log showing all pertinent information received.
- Maintains radio contact with state authorities and surrounding cities.
- Contacts appropriate agencies for emergency service.
- Keeps records of number of calls received and prepared month-end and yearly reports.
- Dispatches fire and ambulance.
Requirements:
- Must be 18 years of age or older.
- Possess high School Diploma or G.E.D.
- Three (3) to six (6) months related experience and/or training preferred.
- Telecommunicator Certificate highly desired.
- Certification from the APCO highly desired.
Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Performs bending and reaching necessary to obtain resource materials; subject to sitting for long periods of time. Must be able to grip objects and wear communications headset that will cover or fit within the canal of one ear. Must be able to speak clearly, enunciate properly, hear and understand spoken communications originating simultaneously from both the headset and other sources in the communication room. Lift and carry boxes of computer paper weighing up to 40 pounds as required.
Work Environment: Work is performed in an area with background noise from radios, telephones, fax/copy machine, and other equipment. Shift work is required, including weekends and holidays. Subject to shift being changed with minimal notice. May be required to work overtime when necessary, sometimes on short notice. Subject to possible verbal abuse from callers, and frequent exposure to traumatic situations. The noise level for this environment is moderate. Primarily indoors, with heating and cooling regulated; exposure to constant noise in a work environment with minimal natural lighting.
