What are the responsibilities and job description for the Towing Administrative Service position at City of Baltimore?
Salary Range: $55,397.00 - $88,796.00 Annually
Benefits
Our Benefits
The city offers a comprehensive benefits package which includes medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits
Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits plans. We are excited to have you as a part of the City of Baltimore Team!
CLASS DEFINITION
A Towing Administrative Services Supervisor performs budgetary duties overseas and coordinates the customer service and cashiering operations of Baltimore City’s Towing Section. Work of this class involves supervising cashier and customer service personnel.
Incumbents receive general supervision from an administrative superior. Employees in this class work a conventional work week and are subject to 24-hour callbacks on a rotating basis and as required for emergencies. Work is performed in an office where there are primarily normal working conditions, but where hostile confrontations with members of the public may be experienced. Work requires minimal physical exertion.
Minimum Qualifications
On or before the date of filing the application, each candidate must:
EDUCATION: Have a bachelor’s degree from an accredited college or university.
AND
EXPERIENCE: Have three years of experience performing budgetary, fiscal or accounting and customer service work including one year of such supervisory responsibilities as disciplining, evaluating the performance of and recommending the hiring, firing and promoting of others.
NOTE: Those eligibles who are under final consideration for appointments to positions in this class will be required to authorize the release of criminal conviction information.
Probation
All people, including current City employees, selected for this position must complete a mandatory six-month probation.
Eligibility
Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.
Education Accreditation
Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.
Selection Process
All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.
Examination Process
Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.
The examination will consist of a rating of your education, training, and experience as presented in your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.
Your Recruiter: Ayomide Arodoye
If you have any questions, please contact Ayomide Arodoye, Recruitment Talent & Acquisition Specialist II via email at Ayomide.Arodoye@baltimorecity.gov.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
Benefits
Our Benefits
The city offers a comprehensive benefits package which includes medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits
Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits plans. We are excited to have you as a part of the City of Baltimore Team!
CLASS DEFINITION
A Towing Administrative Services Supervisor performs budgetary duties overseas and coordinates the customer service and cashiering operations of Baltimore City’s Towing Section. Work of this class involves supervising cashier and customer service personnel.
Incumbents receive general supervision from an administrative superior. Employees in this class work a conventional work week and are subject to 24-hour callbacks on a rotating basis and as required for emergencies. Work is performed in an office where there are primarily normal working conditions, but where hostile confrontations with members of the public may be experienced. Work requires minimal physical exertion.
Minimum Qualifications
On or before the date of filing the application, each candidate must:
EDUCATION: Have a bachelor’s degree from an accredited college or university.
AND
EXPERIENCE: Have three years of experience performing budgetary, fiscal or accounting and customer service work including one year of such supervisory responsibilities as disciplining, evaluating the performance of and recommending the hiring, firing and promoting of others.
- APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration.
- Knowledge of administrative techniques, procedures and forms.
- Knowledge of budget preparation.
- Knowledge of billing and fee collection procedures and practices.
- Knowledge of customer service practices and procedures.
- Skill in using sound judgement, exercising self-control and mitigating hostile situations when communicating with citizens.
- Ability to research and resolve complex cashiering and customer service problems with tact and diplomacy.
- Ability to read, interpret and apply City ordinances and State laws relating to impoundment of vehicles.
- Ability to plan and coordinate administrative functions, including personnel and procurement activities.
- Ability to prepare budgets and monitor revenue and expenditures.
- Ability to analyze and monitor financial and operational data.
- Ability to prepare financial reports.
- Ability to establish and maintain effective working relationships with associates, officials, the general public and employees.
- Ability to speak and write effectively.
- Supervisory ability.
- Administrative ability.
NOTE: Those eligibles who are under final consideration for appointments to positions in this class will be required to authorize the release of criminal conviction information.
Probation
All people, including current City employees, selected for this position must complete a mandatory six-month probation.
Eligibility
Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.
Education Accreditation
Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.
Selection Process
All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.
Examination Process
Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.
The examination will consist of a rating of your education, training, and experience as presented in your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.
Your Recruiter: Ayomide Arodoye
If you have any questions, please contact Ayomide Arodoye, Recruitment Talent & Acquisition Specialist II via email at Ayomide.Arodoye@baltimorecity.gov.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
Salary : $55,397 - $88,796
