What are the responsibilities and job description for the Towing Dispatcher position at K&R Towing LLC?
Job Title: Towing Dispatcher
Location: Howard County area
Job Type: Full-Time
Salary: $18–$20 per hour (commensurate with experience)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM; occasional weekends or evenings as needed
Benefits: Paid vacation,performance bonuses
Company Overview:
K&R Towing LLC is a reputable towing and roadside assistance provider serving the Howard County area and surrounding communities. We are committed to delivering prompt, professional, and courteous service to our customers. We are seeking a dedicated and organized Towing Dispatcher to join our team and ensure efficient coordination of our towing operations.
Key Responsibilities:
- Receive and manage incoming service requests via phone, and dispatch software
- Dispatch tow trucks to customer locations promptly and efficiently
- Coordinate with drivers to ensure they have all necessary information and resources for each service call
- Communicate with customers to provide estimated arrival times and updates on service progress
- Releasing impounds to customers
- Assist with route planning to optimize driver efficiency and response times
- Monitor and manage the location and status of tow truck operators using GPS and dispatch software
- Compile and maintain accurate records of all dispatch activities and service requests
Qualifications:
- Prior experience in dispatching, customer service, or a related field preferred
- Strong communication and multitasking skills
- Proficiency in using Towbook and GPS systems
- Ability to remain calm and make quick decisions in high-pressure situations
- Familiarity with the Maryland area and surrounding regions is a plus
How to Apply:
Interested candidates are encouraged to submit their resume detailing their relevant experience to or apply through our knrtowing@gmail.com
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Referral program
Work Location: In person
Salary : $18 - $20