GIS Administrator

Under general direction of the GIS Manager, performs general support and maintenance for the GIS systems and the Cityworks/Trimble Unity enterprise work order management system for the City of Alpharetta.  Provides user support and assistance to all City employees, contracts, and vendors related to the systems mentioned.

**This is an exempt position.**

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position.

·Organizes and participates in the development, maintenance, and utilization of the City’s GIS by:

Analyzing the feasibility of GIS application requests.

Creating and integrating new database sources into the City’s overall GIS.

Ensuring ongoing and appropriate development of the City’s base map and associated layers.

Ability to manage, develop and/or customize desktop and web-based applications and programs.

Designing, documenting, implementing, and testing the City’s GIS end-user applications.

Assisting other City staff in the utilization of GIS technology through the development of GIS interfaces and other tools.

Conducts GIS data quality assurance and control activities in accordance with established data management standards and best practices.

·Administers the City’s GIS activities by:

Participating in the City GIS User Group, including the organizing, scheduling, and conducting of regular user group meetings intended to further the exchange of information and ideas among the broader City GIS community.

Establishing productive relationships among collaborating departments for GIS projects.

Coordinating data gathering and production of all maps and related geographical data for all City departments.

Acting as project manager for GIS projects involving databases or layer development.

Consulting department directors and designated staff from all City departments regarding departmental GIS needs and requirements.

In conjunction with the GIS Manager and IT Teams, performs system analysis and contributes to the design, implementation, and lifecycle maintenance of the Enterprise GIS environment.

Provides technical application support by installing, configuring, and troubleshooting GIS-related software; maintains and enhances existing applications through program modifications or deployment of new solutions; and conducts thorough testing of updated components to identify, diagnose, and resolve system errors.

Deploys and maintains GIS map and imagery services using enterprise service-publishing workflows, ensuring optimized performance, scalability, and availability across web-based mapping applications.

Maintains and administers automated workflows, scripts, and system processes to support routine and reliable processing, transformation, and delivery of GIS datasets and map products.

Assist in drone operations and processes supporting photogrammetry workflows to produce 2D and 3D deliverables. Support and use ArcGIS Reality suite of applications.

·At the direction of the GIS Manager, manages the work of outside contractors in implementing GIS data for the City by:

Preparing scope of work and directing activities of consultants and vendors.

Coordinating, monitoring, and evaluating the work of outside contractors in implementing GIS data for the City.

Working with other governmental agencies to acquire and implement GIS data and applications.

·Administrator of the City’s Cityworks/Trimble UnitySystem:

• Provide system support, including:

software installation, set-up and configuration;

troubleshooting user problems using the department helpdesk system;

tests modified configurations for possible errors and resolves as needed;

provides technical answers to client requests for information on system use;

responds to trouble calls and requests for major or minor systems modifications.

• Provide system management, including:

maintains existing applications;

maintains system security; grants or revokes system access;

develops relational database and spatial data interfaces;

implementing new work activities;

§provides assistance in the design and development of potential new modules or third-party integrations;

performs system maintenance activities;

monitors for operational system changes and logs change-management events in the helpdesk system;

develop reports, work orders, and workflow processes;

developing standards and processes for data importation from various sources for related analysis;

coordinate system upgrades and testing.

·Responds to requests from users regarding system operations or hardware and software problems; provides solutions to operational problems or refers users to appropriate staff member.

·Attends relevant professional conferences and training events to ensure a contemporary understanding of GIS technologies, policies and management techniques.

·Researches and presents information on emerging trends in the GIS profession and the applicability of these trends to the City GIS program.

·Participates in developing and implementing goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures.

·Assists with purchase/upgrade of information systems; assists departments in determining hardware/software needs; determines required specifications and obtains price quotes; makes recommendations for additions and upgrades; research potential purchases and new products.

·Performs various duties such as word processing, spreadsheet formulation, photocopying, processing mail, performing data entry, or greeting visitors.

·Communicates with the director, manager, team, employees, other departments, program participants, outside organizations, and other individuals as needed to coordinate work activities, review the status of work, or exchange information. 

·Maintains a calendar of appointments or events relating to all activities.

·Maintains confidentiality regarding data, information, documentation, processes, and functions of the City of Alpharetta.

·Creates/maintains support for department records. 

·Works with other positions in the department to learn the day-to-day operation of all systems.

·Performs related duties as required or assigned.

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED

Knowledge of:

·Principles and practices of database maintenance and administration.

·Principles and practices of system testing, analysis and security administration.

·GIS principles and practices.

·ESRI GIS software, including ArcGIS Pro, ArcGIS Enterprise, ArcGIS Online and related geospatial functions including geodatabase design and management, spatial analysis, user interface design, and cartographic product management.

·Asset Management and Permit Management systems. Cityworks/Trimble Unity  Preferred.

·Relational database design and methodology.  Microsoft SQL Server is preferred.

·Transact SQL, Python, and/or Arcade languages.

·Methods and techniques used in the installation, troubleshooting and maintenance of application hardware and software.

·Methods and techniques of evaluating client information and technology requirements.

·Methods and techniques of using application design and development tools.

·Windows operating systems.

·Principles and practices of computer science and information systems.

·Methods and techniques of developing technical manuals and instructional materials.

·Principles and practices of customer service.

·Pertinent federal, state, and local laws, codes, and regulations.

·Proficiency with personal computers and Microsoft Office.

·Excellent written and oral speaking skills.

Ability to:

·Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.

·Stay abreast of technological changes.

·Participate in the management of a comprehensive information technology program.

·Work independently and as part of a team.

·Participate in the development and administration of division goals, objectives, and procedures.

·Research, analyze, and evaluate new service delivery methods and techniques.

·Develop and present effective training programs for all areas of responsibility.

·Adapt to changing technologies and learn the functionality of new equipment and systems.

·Organize work and establish priorities to meet the needs of users.

·Prepare and maintain procedural manuals and a variety of related records and reports.

·Interpret and apply federal, state, and local policies, laws, and regulations.

·Communicate clearly and concisely, both orally and in writing.

·Understand, evaluate, and translate the needs of users into effective solutions.

·Conduct research, analysis, and data evaluation and make recommendations based on findings.

·Establish and maintain effective working relationships with those contacted in the course of work. 

·The ability to work well under pressure and manage multiple tasks simultaneously.

·Operate remote controlled drone.

Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.
 

Required:

• Bachelor’s degree from an accredited college or university with major course work in computer science, information systems, Geographic Information Systems (GIS) or a related field.  
• Two years of experience with GIS administration with systems analysis and design work 
• Possession of a valid Georgia Class C driver’s license.
• Possession of or ability to obtain and maintain the Georgia Crime Information Center (GCIC) Terminal Operator certification within one year of date of hire.

Preferred:

• GISP Certification 
• Remote Pilot Certification (Part 107)
• Project management or leadership responsibilities highly desirable.

 
PHYSICAL DEMANDS & WORK ENVIRONMENT     
 
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment.  Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils.   Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards.  Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. 
Hearing: Hear in the normal audio range with or without correction.
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description does not constitute an employment agreement between the City of Alpharetta and the employee and is subject to modifications as the needs and requirements of the position change.
 
The City of Alpharetta is an Equal Employment Opportunity (EEO) employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability, or any other protected classification as defined by applicable law (except as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications).
 
In compliance with the Drug-Free Workplace Act of 1988, the City of Alpharetta is committed to providing a safe, quality-oriented, and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City’s employees and to the security of the City’s equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.
 
Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Alpharetta will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.