Office Manager

EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETSSummary DescriptionEfficiently oversees the general operations of the branch to ensure quality service. Supports the Branch or Regional Manager in supervision of the branch staff. Provides excellent customer service, ensuring that all customer needs are met. Responsible for actively promoting, selling, cross-selling and referring the bank’s products and services to prospective and existing customers. Opens and maintains all types of customer product accounts and serves as primary contact for resolving routine and complex problems on customer accounts. Provides assistance to all areas of the branch as needed.Essential FunctionsConsistently executes City’s phone, platform and CSR service standards to provide an excellent customer experienceDisplays a positive and professional attitude at all timesActively promotes and sells the bank’s products and services to prospective and existing customers by using City’s customer conversation model to uncover customer needs.Assists Branch Manager in leading and coaching branch staff to cross-sell bank products and make referrals to other departments appropriatelyMaintains an up to date working knowledge of the bank's products and servicesMaintains a thorough knowledge of the bank’s operating systems, policies and proceduresAssists with routine maintenance and complex service issues; sees through to completionAssists customers with loan applications, recommends appropriate loan structure, gathers required documents, submits package to retail loan department and closes retail loans as needed.Meets minimum individual production levels for retail loans, checking accounts and mortgage referrals; actively contributes to branch goalsDevelops and maintains customer relationships; actively seeks referral resources from existing customersRefers customers to other departments and business partners appropriatelySeeks and maintains an active level of community involvementActs as primary branch contact in absence of Branch ManagerMaintains a general knowledge of the competitive environmentCompletes all required training within predetermined time limitAdheres to all bank regulatory, audit, and compliance policies and proceduresPosition RequirementsHigh school diploma or equivalent2 years of demonstrated sales and service skills2 years of customer service experienceAbility to multi-task, organize and prioritize effectivelyDisplays professional dress and demeanorPersonal computer proficiencyMust be compliant with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z.Compliance includes a review of the candidate’s financial responsibility, character, and general fitness prior to placement in role. Within 30 days of employment, employee must comply with NMLS registration and corresponding background check requirements2 years of banking experience preferredPrevious supervisory experience preferredTypically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5–10 poundsWork is generally performed indoors in environmentally-controlled conditionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsCritical Skills / ExpertiseExcellent customer service and sales skillsStrong leadership skillsExcellent oral communication and listening skillsKnowledge of the bank’s operations, policies and proceduresDemonstrates good judgment and problem-solving skills

Salary : $60,000