What are the responsibilities and job description for the Front Desk Agent position at City Express by Marriott?
You will be the first impression of the property to our guests as they step in through the door. We expect you to greet each and every person with a warm smile and inviting presence. You will work with other members of staff to ensure rooms are cleaned in a timely manner and coordinating any other work orders that may need to be passed on to other department heads.
Responsibilities:
- Greeting guests with a warm smile and positive attitude as they walk through the door
- Ensuring speedy check-ins while maintaining a high level of accuracy
- Maintaining a level Cash balance in your drawer
- Answering any questions from walk-ins or telephone calls
- Booking reservations via telephone
- Maintaining a clean and orderly work environment at all times
- Checking departures as per hotel policy
- Forwarding maintenance requests and housekeeping notes to appropriate Departments
- Checking Credit Card Authorizations via on line system for the days Arrivals
- Checking out guests in the morning and making sure all billing questions and concerns are handled accordingly
- Taking on additional responsibilities as per the general manager in order to help the hotel out in increasing revenue
Requirements:
- Must be willing to work flexible shifts including Weekends and holidays
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Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15 - $20