Motor Vehicle Specialist I

Description

Join the highly service-focused Broomfield Motor Vehicle Division as a Motor Vehicle Specialist I. We are looking for a dedicated team player with a passion for public service, learning, and teamwork to deliver accurate, efficient, and courteous service to our community. If you enjoy collaborating, problem-solving, and embracing continuous learning in a fast-paced environment, and want to be part of an inclusive team that empowers one another and delivers exceptional service every day, apply now.

The Total Compensation Package

Salary Range: $19.95- $26.99/hour

Free Recreation Center Pass (Gym & Pool)

14 days annual leave 80 hour sick leave 12 holidays per year

Continuing education credits and biannual licensing fees covered by CCOB

Excellent benefits including medical, dental, vision, and more

Wellness discounts on medical premiums

General Description Of Work

The Motor Vehicle Specialist I, is responsible for providing excellent customer service, maintaining a positive attitude and exemplifies behaviors of an effective team player while performing a variety of duties associated with the Broomfield County Motor Vehicle Department. The incumbent performs complex and specialized technical and administrative work in support of the Motor Vehicle Division services offered to residents including the titling and registering of motor vehicles, Manufactured Homes and disability services. Under direct supervision, the incumbent analyzes, regulates and enforces statutory requirements for all state and federally mandated title and registration laws as well as Broomfield departmental policies and procedures. This individual must exemplify the characteristics and behaviors to create a collaborative, innovative and resilient work culture in partnership with the leadership team. The incumbent works in partnership with other employees, departments/divisions, agencies and the public in delivering effective and innovative services while maintaining confidentiality of information consistent with applicable federal, state and local rules and regulations.

Duties/Responsibilities:(Persons hired in this position must be able to perform all the essential tasks required by the position. The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. The City and County of Broomfield retains the right to modify or change the duties or essential tasks and additional functions of the job at any time. Examples of duties are not intended to be all-inclusive or restrictive.)

State Of Colorado Responsibilities

• Complete required State Certifications as well as continued education classes needed to access state web-based operating systems.
• Acts as an agent of the State of Colorado and works closely with the Department of Revenue to research, identify and resolve title/registration transaction issues.
• Maintains confidentiality and awareness of federal, state, and local laws, rules and regulations pertaining to assigned State, City and County operations.
• Work directly with the recording department to ensure State transactions are transferred to County records.
• Interact daily with other DOR entities including: Taxation, NIC, Colorado Interactive, NMVTIS, Air Care Colorado, E-470, State of Colorado Dealer Investigations Unit, the Address Confidentiality Program, all state appointed third party vendors and fellow City and County organizations.
  
  

Motor Vehicle Tech I Responsibilities

• Processes all motor vehicle transactions and independently provides all motor vehicle services.
• Conduct the following complex types of transactions:
• Temporary registrationso Title transfers
• Emissions extensionso Leases and Lease Buyouts
• License plate renewalso Disability placards
• New registrationso Special mobile machinery
• Refinancingo Manufactured homes
• Salvage titleso Bonds
• Determines types of titles and registrations needed
• Calculates and collects appropriate tax and registration fees. Processes check, cash, credit card, escrow and electronic check payments utilizing the cash tendering system
• Enforces emission, insurance requirements and heavy vehicle use tax when applicable
• Verifies accuracy of all documentation submitted and ensures compliance with motor vehicle statutes, rules, and regulations
• Understands how fees are calculated and applied
• Communicates daily with the public, dealerships, finance companies, and banks regarding title application procedures, license plate renewals, emission tests, and other motor vehicle issues
• Responds to customer complaints and explains statutes or policies and procedures that apply to each situation
• Effectively provides written and verbal communication to dealers, financial institutions, residents, and City and County officials regarding fees, reason for rejection of documents, policies, and procedures etc
• Assist Broomfield residents and businesses via phone, mail, email or in person regarding ownership account review, titlework auditing and general communication addressing policies and procedures.
• Reconciles cash, check and credit card payments at close of business.
• Assist with office closing procedures, eg: Securing Inventory and legal documentation and ensuring organization and cleanliness of work areas.
• Competently operate State of Colorado web based operating system
  
  
Qualifications, Requirements & Working Conditions

Education


• High School Diploma/GED
• Obtain DRIVES Compliance Certification within one week from the date of hire and maintain the certification.
• Completion of DRIVES LMS training within 90 days of hire.
  
  
Experience


• One (1) year of experience in a clerical or customer service field or in the performance of similar duties and responsibilities preferred
  
  
Years of related experience may be substituted for required education, however education cannot be substituted for the necessary work experience. Candidates must meet the minimum required years of work experience.

Necessary Applicant Traits


• Understands the purpose of temporary registration and the requirements
• Understands and utilizes reference materials.
• Skill in understanding and professionally responding to customer needs
• Skill in the operation of computers and applicable software, printers, copiers, and telephone
• Ability to manage competing priorities, and organize time and tasks to address multiple demands and/or to meet deadlines
• Ability to handle confidential information
• Establish and maintain effective working relationships with other employees and the public
• Work well with culturally diverse individuals
• Listen well and communicate clearly in English, verbally and in writing with various audiences and through various channels
• Working knowledge of ethical guidelines as outlined by professional standards and/or federal, state or local laws, rules, and regulations
• Organize tasks and working environment to maximize efficiency
• Working knowledge of the policies, procedures and goals of the City and County
• Ability to handle stressful interactions with client/customers
• Is thorough when performing complicated work and conscientious about attending to detail
  
  
WORKING CONDITIONS:(The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities and neuro-differences to perform the essential functions.)


• Regular, predictable attendance required
• In-person customer/client/team meetings required.
• Physical demands are described as light (exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects).
• Required to move about office/facilities.
• Required to lift, carry, push, pull, or otherwise move objects.
• Tasks require use of a computer for several hours.
• The noise level in the environment is moderate.
  
  
Necessary Special Requirements

New hires must, as a condition of employment, pass the following pre-offer and post-offer/hire processes: in-person or virtual interviews, reference checks, background checks including local police check and sex-offender registry.

If this position is required to drive a CCOB vehicle a DMV check will be required.

For a full job description, please click here and search for the job title.

All communication via your application will come from info@governmentjobs.com.

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Broomfield is an Equal Opportunity Employer. For additional information click here.

To view the summary of benefits please click here for more details.

01

Do you have any prior experience processing motor vehicle titles or registrations?


• Yes
• No
  
  
02

If you answered yes, please specify.

03

What strengths do you bring to a role that requires accuracy and attention to detail?

04

Briefly describe a work situation where you provided great customer service.

05

How many years of experience do you have in a clerical or customer service field?


• None
• Less than 1 year
• 1-3 years
• 3-5 years
• 5 years
  
  
06

Recognizing that we place candidates in the salary range ($19.95- $26.99/hour) based on the education & experience they possess in relation to the minimum qualifications for the position, what are your specific annual salary expectations?


• Required Question