Customer Service Representative (Part-time)

To be considered for this position, please visit our website ( www.citrustc.us/employment-application/ ) to complete an employment application.

Job Summary

This position is responsible for providing customer service in an accurate, timely, and courteous manner to the public and processing clerical work within the office. Processes transactions in accordance with the Florida Statutes, rules, and regulations. Works under direct supervision and under the policies and procedures set forth by the organization.

Essential Job Functions

· Provide excellent internal and external customer service, in person, by phone, and/or by mail with a friendly, professional demeanor.

· Provide assistance to and respond to inquiries from the public and outside agencies related to transactions for state and county agencies with a high degree of accuracy and efficiency to facilitate effective customer flow and minimize wait times.

· Research and apply rules, regulations, and policies defined by Florida Statutes, Department of Revenue, Department of Highway safety and Motor Vehicle, Department of Agriculture, Department of Health, and Florida Fish and Wildlife Commission as they relate to transactions being completed; maintain a comprehensive, current knowledge of such.

· Review and verify authenticity and accuracy of forms, documents, payments, and applications.

· Process transactions related to new applications, renewals, and transfers of motor vehicle and vessel registrations and titles; driver licenses and ID cards; property and tangible tax payments; hunting and fishing licenses, Sunpass services; and Florida birth certificates.

· Prepare forms, enter, review, scan, and modify data in various computer databases; verify accuracy of data entered.

· Collect and process all fees and taxes related to such transactions and post payments to record for State and County agencies.

· Operate specialized cameras, card printers, scanners, signature pads, vision testing equipment, and other electronic and automated office equipment.

· Responsible for daily managing and balancing of cash drawer.

· Other duties as assigned.

Required Skills/Abilities

· Excellent attention to detail.

· Excellent oral and written communication skills.

· Experienced in cashiering and money handling.

· Ability to examine documents for accuracy.

· Ability to train on and learn multiple functions; multi-task.

· Ability to use a computer, keyboard, multiple computer software systems, and general office software and equipment.

· Ability to enter data in various computer systems accurately.

· Ability to function well in a high-paced and at times challenging environment.

· Dependable attendance and punctuality.

Supervisory Responsibilities

This job has no supervisory responsibilities. Reports directly to the department supervisor or manager.

Education and/or Experience

High school diploma or general education degree (GED); at least two years of customer service experience; or equivalent combination of education and experience.

Certificates, Licenses, Qualifications, etc.

Must possess and maintain a valid Class E or higher Florida Driver License in good standing.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to type, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk; and hear. The employee must occasionally lift and/or move up to 25 pounds. Road tests are performed outside. Specific vision abilities required by this job include close vision.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. Depending on the assigned area of responsibility, employees in the position may perform some or all of the described functions.

Any forms/applications submitted and the information contained therein, including email addresses, are a public record and will be maintained by the Citrus County Tax Collector's Office.

Job Type: Part-time

Pay: $17.50 per hour

Benefits:

• On-the-job training
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $18