What are the responsibilities and job description for the Contingent Workforce Program Manager position at Citizens?
Description
The Contingent Workforce Program Manager is responsible for the strategic and operational management of the organization’s contingent workforce program. This role oversees the Managed Service Provider (MSP), and is responsible for day-to-day program delivery, ensuring high-quality service, compliance, and continuous improvement. The Program Manager acts as a key consultant to internal stakeholders, builds strong partnerships across all levels, and maintains a credible, positive presence for the program management office.
Primary Responsibilities Include
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
The Contingent Workforce Program Manager is responsible for the strategic and operational management of the organization’s contingent workforce program. This role oversees the Managed Service Provider (MSP), and is responsible for day-to-day program delivery, ensuring high-quality service, compliance, and continuous improvement. The Program Manager acts as a key consultant to internal stakeholders, builds strong partnerships across all levels, and maintains a credible, positive presence for the program management office.
Primary Responsibilities Include
- Lead and manage all aspects of the contingent workforce program, including oversight of the MSP and its delivery team.
- Maintain a professional, ethical, and efficient service environment; drive continuous improvement and open communication.
- Demonstrate mastery of strategic operational functions: staffing, sourcing, compliance, supplier management, VMS, invoicing, and reporting.
- Develop and maintain SOPs to ensure cross-training and operational consistency.
- Stay current on best practices and market trends in workforce and services procurement.
- Manage supplier relationships and performance, partnering with Strategic Sourcing and business stakeholders.
- Track service levels, analyze program metrics, and initiate process improvements.
- Perform project management duties for small to midsize operations-based projects.
- Advise on operational reporting and metrics.
- Experience in direct staff management
- Deep industry knowledge of contingent workforce management
- Conceptual knowledge of project/program management methodologies
- Experience using Fieldglass and Ariba strongly preferred
- Knowledge and experience in MSP solutions preferred (for SOW)
- Lead and motivate teams with integrity and accountability
- Communicate clearly and influence stakeholders at all levels
- Build strong, collaborative relationships
- Solve problems and make decisions effectively under pressure
- Focus on customer satisfaction and service excellence
- Adapt quickly to change and drive continuous improvement
- Uphold high ethical standards and professionalism
- Hours per Week: 40
- Work Schedule: M-F
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth