What are the responsibilities and job description for the Adviceline Adviser position at Citizens Advice?
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Are you passionate about helping people and making a real difference in your local community? Perhaps you’re looking for a first step into a career in law, advice or public services?
About Us
Citizens Advice in North & West Kent is an independent charity, accredited by Citizens Advice and, since November 2025, the Law Centre Network. Now operating as North & West Kent Citizens Advice and Kent Law Centre, we are the newest and only Law Centre in the Southeast outside London - a major step in our ambition to provide an integrated, accessible advice service for local people; becoming a genuine ‘one stop shop’ for those facing complex challenges.
Through our generalist advice services, we support a population of more than 650,000 people across North and West Kent. Our specialist legal advice covers immigration, housing and homelessness, welfare benefits, debt, family, employment, and fuel poverty and energy. We hold legal aid contracts in housing, debt and welfare benefits, and immigration and asylum, ensuring that vulnerable people across Kent can access high quality, free legal advice.
About The Role
As an Adviceline Adviser, you’ll be part of a friendly team answering telephone and video calls from clients seeking advice. You’ll listen carefully, gather information, and provide clear guidance to help people understand their rights and options.
You’ll play a vital role in ensuring our community receives timely, accessible, and high quality support—whether someone is facing a crisis, navigating a complex issue, or simply needs help to understand their next steps.
It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.
As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.
You can find out more about the cookies we use.
How we use cookies to help you
We use essential cookies to make our site work.
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- see what help people need most, so we can make our site better
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Are you passionate about helping people and making a real difference in your local community? Perhaps you’re looking for a first step into a career in law, advice or public services?
About Us
Citizens Advice in North & West Kent is an independent charity, accredited by Citizens Advice and, since November 2025, the Law Centre Network. Now operating as North & West Kent Citizens Advice and Kent Law Centre, we are the newest and only Law Centre in the Southeast outside London - a major step in our ambition to provide an integrated, accessible advice service for local people; becoming a genuine ‘one stop shop’ for those facing complex challenges.
Through our generalist advice services, we support a population of more than 650,000 people across North and West Kent. Our specialist legal advice covers immigration, housing and homelessness, welfare benefits, debt, family, employment, and fuel poverty and energy. We hold legal aid contracts in housing, debt and welfare benefits, and immigration and asylum, ensuring that vulnerable people across Kent can access high quality, free legal advice.
About The Role
As an Adviceline Adviser, you’ll be part of a friendly team answering telephone and video calls from clients seeking advice. You’ll listen carefully, gather information, and provide clear guidance to help people understand their rights and options.
You’ll play a vital role in ensuring our community receives timely, accessible, and high quality support—whether someone is facing a crisis, navigating a complex issue, or simply needs help to understand their next steps.