What are the responsibilities and job description for the Debt Caseworker position at Citizens Advice?
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We are seeking an Accredited Debt Casework specialist
The successful candidate will provide high-quality, specialist debt advice and casework to clients, primarily receiving referrals from Foodbanks. The postholder will manage a caseload and support clients through all stages of debt resolution, including creditor negotiation, financial statement preparation, and formal debt solutions.
The role is high-pressured and target-driven, requiring excellent time management, resilience, and the ability to deliver outcomes efficiently while maintaining quality standards.
As an caseworker you'll be working with clients face-to-face in our Cirencester office or sometimes in Foodbank outlets, or other appropriate settings, in the Tetbury, Cirencester or North Cotswold area.
You’ll have strong written and verbal communication skills enabling you to explain complex information clearly and negotiate effectively. You’ll be capable of researching, analysing and interpreting detailed information, and presenting it in an accessible way.
You’ll be able to maintain accurate case records and work consistently within organisational procedures and quality standards. You’ll understand the importance of equality and diversity in delivering fair and inclusive advice. You’ll be competent in using IT for case management, document production and research.
You’ll work well as part of a team, share learning, and contribute to service improvement. You’ll be committed to continuous professional development and expanding your knowledge across different advice areas.
You’ll be joining a friendly and high performing advice team who are supportive and inclusive and where development and training are built in. You’ll be working to agreed targets and quality standards and contribute to continuous improvement in how we deliver outreach services.
A full driving licence, with access to a vehicle, is essential due to the large geographical area of our services.
This position is for 22.5 hours a week over 3 days
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We are seeking an Accredited Debt Casework specialist
The successful candidate will provide high-quality, specialist debt advice and casework to clients, primarily receiving referrals from Foodbanks. The postholder will manage a caseload and support clients through all stages of debt resolution, including creditor negotiation, financial statement preparation, and formal debt solutions.
The role is high-pressured and target-driven, requiring excellent time management, resilience, and the ability to deliver outcomes efficiently while maintaining quality standards.
As an caseworker you'll be working with clients face-to-face in our Cirencester office or sometimes in Foodbank outlets, or other appropriate settings, in the Tetbury, Cirencester or North Cotswold area.
You’ll have strong written and verbal communication skills enabling you to explain complex information clearly and negotiate effectively. You’ll be capable of researching, analysing and interpreting detailed information, and presenting it in an accessible way.
You’ll be able to maintain accurate case records and work consistently within organisational procedures and quality standards. You’ll understand the importance of equality and diversity in delivering fair and inclusive advice. You’ll be competent in using IT for case management, document production and research.
You’ll work well as part of a team, share learning, and contribute to service improvement. You’ll be committed to continuous professional development and expanding your knowledge across different advice areas.
You’ll be joining a friendly and high performing advice team who are supportive and inclusive and where development and training are built in. You’ll be working to agreed targets and quality standards and contribute to continuous improvement in how we deliver outreach services.
A full driving licence, with access to a vehicle, is essential due to the large geographical area of our services.
This position is for 22.5 hours a week over 3 days