What are the responsibilities and job description for the IT Support Intern position at Citadel Completions LLC?
Purpose
The IT Support Intern provides technical assistance and operational support to the Information Technology team while gaining hands-on experience in IT support, systems maintenance, and user services. This role assists with troubleshooting hardware and software issues, supporting end users, and maintaining IT equipment and documentation. The internship provides practical exposure to enterprise technology environments and helps develop foundational IT skills.
Essential Job Functions
- Assist with responding to basic IT help desk requests and service tickets.
- Provide first-level troubleshooting support for common hardware and software issues.
- Help install, configure, and maintain desktop computers, laptops, printers, and peripheral devices.
- Support user onboarding activities including workstation setup, system access, and equipment preparation.
- Assist with installing operating systems, applications, and system updates.
- Maintain IT inventory records for hardware, accessories, and equipment.
- Support documentation of troubleshooting procedures, system configurations, and support guides.
- Assist with routine maintenance tasks such as software updates, security patches, and equipment checks.
- Provide general administrative support for IT projects and technology deployments.
- Learn and follow company IT security practices and data protection procedures.
- Escalate complex technical issues to senior IT staff when necessary.
Minimum Qualifications or Experience
- Currently pursuing a degree in Information Technology, Computer Science, or a related field.
- Basic knowledge of computer hardware, operating systems, and common software applications.
- Strong interest in learning IT support processes and enterprise technology systems.
Preferred Qualifications or Experience
- Familiarity with Windows operating systems and Microsoft Office applications.
- Basic understanding of networking concepts and troubleshooting.
- Experience with help desk ticketing systems or technical support environments.
- Prior coursework or certification preparation in IT-related subjects.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Knowledge, Skills, and Other Attributes
- Strong willingness to learn and develop technical skills.
- Basic troubleshooting and problem-solving abilities.
- Good communication and customer service skills.
- Ability to follow instructions and work collaboratively with team members.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and support requests in a structured environment.
- Professional attitude and commitment to maintaining confidentiality of company systems and data.
Travel
Travel is not typically required for this position.
Other Duties
Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this position. Duties and responsibilities may change at any time with or without notice to support business needs.
Working Conditions
- Work is primarily performed in an office or corporate IT environment.
- Requires frequent computer use and interaction with employees across departments.
- May involve occasional lifting and setup of computer equipment up to 25–40 pounds.
- Must follow company IT security policies and maintain confidentiality of company systems and data.
Physical Activity/Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.