What are the responsibilities and job description for the IT Support Intern position at S2 Capital?
Location
Dallas, TX (On-Site)
Duration
Summer 2026 – Full-Time (~10–12 Weeks)
Reports To
Director, IT & Cybersecurity
Works With
IT Systems Administrator, Data & Analytics Team
Department
Information Technology
Compensation
Unpaid
About S2 Capital
S2 Capital is a vertically integrated multi-family real estate investment firm headquartered in Dallas, TX. With approximately 700 employees across 100 properties nationwide, our IT team delivers secure, reliable infrastructure that keeps the business running. This internship offers direct, hands-on experience in a fast-paced enterprise environment where your contributions will have real impact from day one.
Role Summary
The IT Support Intern will embed with the IT & Cybersecurity team to deliver front-line technical support to corporate and property-based employees. You will own Tier 1 helpdesk operations, drive endpoint provisioning and lifecycle tasks, and gain structured exposure to enterprise identity management (Okta), endpoint management (Intune), and Microsoft 365 administration. This role directly offloads recurring operational work from the IT Systems Administrator, giving you real ticket volume and measurable ownership from week one.
Key Responsibilities
Helpdesk & End-User Support (Primary Focus)
• Triage and resolve Tier 1 tickets via Jira Service Management within SLA targets, escalating to the Systems Administrator or Lead as needed
• Perform Okta account unlocks, MFA resets, and device re-registrations for locked-out users
• Troubleshoot Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and common desktop connectivity issues
• Resolve printer, scanner, display, and docking station issues for corporate and property staff
• Assist users with common application access and login issues at a basic level
Endpoint Lifecycle & Asset Management
• Provision, configure, and deploy Windows 11 laptops using Microsoft Intune and Autopilot for new hires
• Decommission and process hardware returns for departing employees following established disposal procedures
• Assess device inventory for Windows 11 readiness and flag hardware requiring upgrade or replacement
• Maintain accurate asset records in the IT asset management system and assist with periodic inventory audits across properties
• Coordinate device replacements, deployments, and returns with property managers and shipping vendors
Identity & Access Support (Supervised)
• Execute new hire account provisioning in Okta following established runbooks, with review by the Systems Administrator
• Process SharePoint and OneDrive access provisioning for internal staff
• Fulfill shared mailbox and distribution list permission change requests in Microsoft 365
• Assist with VPN setup and Wi-Fi troubleshooting using standard checklists
Property Network Diagnostics (Supervised)
• Gather initial diagnostics for property LAN connectivity issues (switch status, cable checks, workstation connectivity) before escalating to the Systems Administrator or network vendor
• Validate workstation and peripheral connectivity following office moves or renovations at property sites
Documentation & Process Improvement
• Capture resolution steps from completed tickets as reusable knowledge base articles and troubleshooting templates
• Document standard operating procedures for recurring tasks to improve team efficiency
• Participate in IT team sprint meetings, sprint reviews, and cybersecurity awareness initiatives
Qualifications
Required
• Currently enrolled in an associate’s or bachelor’s degree program in Information Technology, Computer Science, Cybersecurity, or a related field
• Foundational understanding of Windows OS, networking concepts (DNS, DHCP, TCP/IP), and common hardware troubleshooting
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Self-motivated, detail-oriented, and able to manage multiple priorities in a professional environment
• Must be authorized to work in the United States
Preferred
• Familiarity with Microsoft 365 administration, Azure AD / Entra ID, or Okta identity management
• Exposure to endpoint management tools such as Microsoft Intune
• Relevant certifications or coursework: CompTIA A , ITIL Foundations, Microsoft SC-900 / AZ-900, or equivalent
• Previous helpdesk, retail tech support, or customer service experience
What You’ll Gain
• Hands-on experience in a SEC-regulated enterprise IT environment supporting 700 users across distributed sites
• Mentorship from IT and cybersecurity professionals with real-world exposure to identity management, endpoint security, and cloud infrastructure
• Practical skills in Microsoft 365, Intune, Okta, and Jira that translate directly to full-time IT roles
• Structured exposure to Okta lifecycle management, SSO integrations, and security operations through shadowing and supervised tasks
• A professional reference and potential pathway to full-time employment based on performance
S2 Capital LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.