What are the responsibilities and job description for the Warranty/Parts Specialist position at Cirrus?
Overview
The Parts and Warranty Specialist is responsible for proper inventory stock and warranty processing. These duties to include but not limited to ordering, sourcing, shipping, receiving, stocking, and inventory accountability for the Factory Service Center. Filing warranty claims and identifying, controlling, segregating and maintain all tools to a serviceable or unserviceable category as designated. They are also responsible for maintaining warranty records, communicating with other departments and vendors status of parts. This person is also responsible for shipping core parts back to vendors for credit and disposing of scrap parts. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
This position is considered safety-sensitive and is subject to applicable U.S. Department of Transportation (DOT) drug and alcohol testing requirements, including pre-employment, random, reasonable suspicion, post-accident, return-to-duty, and follow-up testing as required by regulation. Employment in this position is contingent upon the successful completion of all applicable DOT requirements.
Required
Qualifications
The Parts and Warranty Specialist is responsible for proper inventory stock and warranty processing. These duties to include but not limited to ordering, sourcing, shipping, receiving, stocking, and inventory accountability for the Factory Service Center. Filing warranty claims and identifying, controlling, segregating and maintain all tools to a serviceable or unserviceable category as designated. They are also responsible for maintaining warranty records, communicating with other departments and vendors status of parts. This person is also responsible for shipping core parts back to vendors for credit and disposing of scrap parts. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
- Order parts from multiple vendors to include the best shipping method for the company and maintenance needs.
- Communicate inventory levels, order status and tracking of parts to leads and supervisor
- Inspect received parts condition and input into computer-based inventory system accurately with all necessary documentation and pricing
- Maintain policy and procedures of Management and Control of Core and Warranty Procedures
- Filling Warranty Claims with multiple vendors and returning Cores when requested
- Ships parts to customers and warranty returns with all appropriate paperwork accurately
- Scraps non-repairable parts based on a list of criteria
- Sends parts out for repair to Cirrus and or third-party vendors based on need
- Adds warranty credit to Work Orders
- Keep training current to maintain certifications for handling parts and shipping.
- Be required to perform Quarterly and Yearly Counts of parts to ensure accuracy.
- Be responsible for following regulatory rules for receiving and handling parts to include sensitive electronics and ATF regulated items.
- Develop and implement processes and procedures as needed.
This position is considered safety-sensitive and is subject to applicable U.S. Department of Transportation (DOT) drug and alcohol testing requirements, including pre-employment, random, reasonable suspicion, post-accident, return-to-duty, and follow-up testing as required by regulation. Employment in this position is contingent upon the successful completion of all applicable DOT requirements.
Required
Qualifications
- High School diploma or equivalent
- Ability to work unsupervised and a self-starter.
- Strong communication skills, written and verbal when interacting with team face to face electronically.
- Great organizational skills with the ability to prioritize and work independently, attention to detail, meet deadlines, multitask, and balance assignments.
- Interpersonal skills with the ability to work with a team of dynamic individuals, ability to remain professional through stressful situations.
- Basic proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint & Access).
- Must be 18 years or older, read, write, understand, and speak English.
- Understanding of aircraft parts is preferred.
- Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
- Employer-Paid Coverages: Group term life, short- and long-term disability insurance
- Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
- Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
- 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
- PTO: Various PTO plans starting at 100 hours accrued within the first year
- Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
- Career Development: Tuition reimbursement program and professional growth opportunities
- Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
- Community & Engagement: Company and employee clubs at various locations