Lounge/Club Manager

POSITION PURPOSE:

We are seeking a hospitality focused and organized individual to join our team as a Lounge/Club Manager to oversee the operations of our high-end nightclub. The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a passion for delivering outstanding guest experiences.

ESSENTIAL FUNCTIONS AND DUTIES:

• Manage the day-to-day functions of the lounge/club, including staff scheduling, inventory management, and venue maintenance to ensure a seamless and high-quality guest experience.
• Ensure all guests receive exceptional service with a focus on personalized attention to VIPs and high-profile clientele. Handle guest concerns and requests promptly, maintaining the venue’s reputation for excellence.
• Lead, motivate, and train staff in all areas of service and hospitality. Conduct regular team meetings, pre shifts, and oversee hiring, onboarding, and performance evaluations.
• Manage the execution of events, private parties, and special programming. Collaborate with event planners, hosts, and vendors to ensure all client needs are met with attention to detail.
• Responsibly oversee the financial performance of the lounge, including managing budgets, and controlling costs to meet profitability goals. Monitor daily financial records and generate reporting.
• Manage relationships with suppliers and vendors, ensuring timely deliveries of high-quality goods. Monitor inventory levels, ordering supplies and beverages as needed, and reducing waste.
• Build and maintain relationships with frequent guests. Create an atmosphere that appeals to the club’s target audience, enhancing member satisfaction and retention.
• Quickly and calmly handle any issues that arise, whether related to staff, guests, or operations, ensuring minimal disruption to the club’s ambiance and service.

KNOWLEDGE, EXPIERENCE AND SKILLS

• Strong leadership and team management abilities.
• Minimum of 2 – 3 years of experience in fine dining restaurant management or lounge/club manager role.
• Excellent organizational and multitasking abilities.
• Knowledge of food and beverage pairings, wine, and service etiquette.
• Proficiency in restaurant management software and Microsoft Office Suite.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Ability to sit and/or stand for extended periods.
• Ability to move around the establishment, including walking, standing, to supervise operations and assist guests as needed.
• Ability to lift and carry up to 50 pounds occasionally.
• Flexibility to reach, bend, and stoop.
• Availability to work weekends and holidays as needed.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Cipriani is an equal opportunity employer.